Complaints Procedure
At Rad Chat we strive to
provide our listeners with engaging and insightful content. We value feedback
from our audience and take all complaints seriously. If you have a complaint
about any aspect of our podcast, we encourage you to follow the procedure outlined
below:
Contact Information: You can submit your
complaint via email to Rad_Chat@outlook.com, or through this form. Please
ensure that your complaint includes your name, contact information, and a
detailed description of the issue.
Complaint Submission: Once we receive your complaint, we will
acknowledge its receipt within 28 days. This acknowledgment will include an
estimated timeline for resolving the issue.
Investigation: Our team will thoroughly investigate the complaint, taking
into account all relevant information and evidence. This process may involve
reviewing podcast episodes, interviewing relevant parties, and consulting with
experts if necessary.
Resolution: We are committed to resolving complaints in a timely and
satisfactory manner. Depending on the nature of the complaint, resolution may
involve one or more of the following actions:
Correcting factual errors in podcast episodes. Issuing apologies
or retractions as necessary. Implementing changes to our podcasting process to
prevent similar issues from arising in the future.
Communication: Throughout the process, we will keep you informed of our
progress and any updates regarding the resolution of your complaint. We aim to
provide clear and transparent communication at all times.
Feedback: We welcome feedback on our complaints procedure and are open
to suggestions for improvement. Your input helps us better serve our audience
and address any concerns effectively.
Please note that we
reserve the right to refuse complaints that are deemed frivolous, malicious, or
unrelated to the content or operations of our podcast.
Thank you for taking the
time to voice your concerns. Your feedback is invaluable to us as we continue
to strive for excellence in our podcasting endeavours.
Sincerely, Rad Chat Team