Beacon Communities Resident Customer Service Survey
Email address *
General/ Demographic
What apartment community do you reside in? *
Please rate the following questions on a scale from 1 to 5, where 1 is very unsatisfied and 5 is very satisfied:
Maintenance
Based on your experience over the past year, how satisfied were you with:
The service you received by the person you contacted for repairs?
very Unsatisfied
very Satisfied
Was Maintenance staff courteous?
very unsatisfied
very satisfied
Was Maintenance staff knowledgeable?
very unsatisfied
very satisfied
Was Maintenance staff knowledgeable?
very unsatisfied
very satisfied
The amount of time it took to complete the repairs?
Overall, how satisfied are you with process of submitting your work order?
very unsatisfied
very satisfied
Office
Based on your experience over the past year, how satisfied were you with:
Their timeliness in returning your phone calls?
very unsatisfied
very satisfied
Responsiveness when visiting the office?
very unsatisfied
very satisfied
Communication regarding upcoming changes or events?
very unsatisfied
very satisfied
Your experience during the application, lease renewal/certification process?
very unsatisfied
very satisfied
Security
Overall, how satisfied are you with following:
Safety and security of your community?
very unsatisfied
very satisfied
Lighting and Signage?
very unsatisfied
very satisfied
Timeliness of your inspection?
very unsatisfied
very satisfied
Overall experience of the inspection process
very unstisfied
very satisfied
Please select the best answer for the following questions:
Programs
Based on your experience:
Are you aware of the these programs San Antonio Housing Authority offer?
Not Aware of the Program
Aware, but not interested
Interested but haven't applied
Currently participating
Have participated in the past
Family Self Sufficiency
Homeownership
Case Management
San Antonio Food Bank Project Hope Program
City of San Antonio Comprehensive Nutrition Program
Would the following programs be of interest to you?
(select all that apply)
Community Choice
Was the community you live in now your first choice?
Was the unit you live in now your first choice?
What is the reason for choosing your current community?
Your answer
What is your favorite amenity of the community you live in now?
Your answer
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