Assisted Digital User ResearchC
What did you need help with today?
Employment (e.g. dispute with employer)
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Did you get the help you needed today?
If ‘no’, what was the reason for this, and are you clear on how you can get help elsewhere?
Before today how confident were you using the internet to access information
After today how confident will you be using the internet to access information in the future?
Have you ever used the Citizens Advice website before?
Would you use the website again in the future?
Do you feel you would have been able to get the information without the support from Citizens Advice?
Is there anything else you’d like to tell us about your experience today?
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