We have two teams for our English and Spanish Helpline that answer calls and texts from moms, dads, grandparents, and other helpers. Volunteers are responsible for one shift a week; on your shift you answer texts/calls during that shift. You provide a listening ear, reassurance, information, and have our PSI Coordinator contact them. PSI provides support, training, and facilitation for our volunteers.
The Helpline shifts are 3 hours long. During that shift we ask that you pick up calls/texts as they come in. We use an online application called Vonage Desktop where you would pick up calls/texts online. This application can be used on your smart phone also. We communicate through a google group and we share google docs where all of our instructions are kept.You may be the first call or text that the caller makes, so the call/text will include listening, reassuring and providing information from our PSI website, which has PSI Coordinators in each state. Here is a link to see how they are listed http://www.postpartum.net/get-help/locations/united-states/
Once you have completed this application, PSI will contact you and then notify you about next steps. If you have any questions, please contact PSI's Administrator, Lianne Swanson firstname.lastname@example.org. We look forward to supporting you, in your desire to volunteer with the families we serve.
Thank you so much!