Patient Experience Survey
The Peterborough Family Health Team would like to know more about your experience as a patient of our health care team. We will be using your feedback to improve the quality of our services and make changes that we hope will exceed your expectations. Thank-you for your time.
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What is the name of your provider? *
Rate the ease with which you were able to contact the office by telephone.
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Rate the courteousness and helpfulness of the person who scheduled your appointment.
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The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to see your doctor or nurse practitioner to when you actually SAW him/her or someone else in the clinic?
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How would you rate the length of time between when you wanted to be seen and the appointment time offered?
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The last time when you needed medical care in the evening, on a weekend, or on a public holiday, how easy was it to get care without going to the emergency department?
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When you see your doctor or nurse practitioner, how often do they or someone else in the office …
Give you an opportunity to ask questions about recommended treatment?
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Involve you as much as you want to be in the decisions about your care and treatment?
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Spend enough time with you?
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Treat you with courtesy and respect?
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Rate your overall experience with our office/clinic.
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Thinking of your overall experience with our office/clinic ...
What are two things done particularly well?
What are two things that could be improved?
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