LVP x Alsama -Customer Feedback 2021-05-29
At LVP x Alsama we prolong the life of clothes by transforming them with skilled artisans into "new", exciting and unique products. We aim to promote traditional embroidery as a means to mend and transform existing clothes, thereby tackling the immense problem of overproduction and waste within the fashion industry.

As our incredibly valued and precious early customers could we ask you to give us a couple of moments of your bank holiday and to go through this Survey before Tuesday 1st of June 2021.

We created the survey to hear your thoughts on how our embroidery and upcycling initiative: LVP x Alsama has been doing. Be brutally honest! Answer with one word and ignore questions if it is all too long! 

The feed back you give will help us improve and deliver a better service which is what we really want to do .

Thank you for your time,

Love,

The LVP x Alsama Team
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 1. Age. Could you give us a little bit more information about you? *
Two LVP x Alsama hand embroidered jeans jackets
2. Gender. Could you give us a little bit more information about you? *
3. Contact. Can we contact you in the future regarding your answers? If you please leave your preferred contact details below.
4. Did you purchase and send a garment to be hand embroidered because
5. Do you usually mend and repair your clothes?
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6. Do you purchase second hand clothing?
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7. How many new items of clothing do you usually purchase each year?
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8. Could you tell us how much you usually spend on each new item of clothing?
under £10
Over £200
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9. Do you think, that through our project, we are actively helping extend the life cycle of used clothes?
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10. Do you value the items of clothing which you gave us more, now that they have the added embroidery on them?
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11. Do you find cross stitch more exciting than you used to?
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Hiba, one of the Alsama Studio embroiders working on a garment
12. Do you have a better understanding of Levantine cross-stitch, hand embroidery now?
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13. Would you like to know more about our embroiders, their culture, background, living circumstances, the history of the embroidery....
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14. Are you happy with the amount of embroidery you received on your item?
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15. Were you happy with the colours of the embroidery on your garment ?
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16. How would you improve your experience or satisfaction with the end product here?
17. How important is the element of personalisation for you ?
not at all, i don't mind being surprised
Very important, i think about colours and placements of the embroidery and want the garment to look exactly like i imagined it would
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18. Would you like more online tools or help to discuss, plan and design your item before you send it off to the embroiders?
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19. Would you want more ready to wear items available for immediate purchase?
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20. If so, what kind of embroidered items would you be looking for to purchase?
21. Would you want these ready to wear items to be carefully selected second hand clothes or new clothes?
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22. Would you prefer to buy the ready to wear items via the website shop or preferably at physical locations ( pop-up stores, private sales, concept stores...)
23. How understanding are you of our estimated production time line: around 3 months to have your item returned?
I would like this to be faster
I don't mind this waiting time
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24. Did you find the process of sending off your garment to us easy?
it was took a lot of my time and was complicated
Easy peasy, didn't mind the effort to drop it off
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25. What would make the drop off process easier for you?
26. Did you have any issues with the postal service or couriers dropping off or receiving your clothes? If so, we are sorry, and what were these?
27. Would issues with the post, couriers and logistic complications which we still encounter at LVP x Alsama stop you from recommending us to family and friends?
28. Do you feel happy about the price we ask for to have a garment embroidered and returned? (£100.00  per item, UK and 100.00$ per item, Lebanon)
Not happy
Happy
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29. At what price would you consider an LvPxAlsama piece to be so expensive that you would not consider buying it? (in £ Please)
30. At what price would you consider an LvPxAlsama piece to be priced so low that you would feel the quality couldn’t be very good?(in £ Please)
32. At what price would you consider an LvPxAlsama piece to be a bargain—a great buy for the money?(in £ Please)
33. How do you think we could engage with more potential customers?
An example showing a LVP x Alsama hand-embroidered shirt
34. How did you hear about us?
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35. Did you enter our instagram competition to win a gift card at the beginning of May 2021?
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The cover image for our Instagram competition in May 2021 to win a Gift card
36. What prompted you to send us an item?
37. Would you purchase one of our gift cards, which enables someone of your choice to send us their item for embroidery? (£100.00  per gift card = one item to be sent to the embroiders)
No thank you
I would be quite likely to purchase one
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LVP x Alsama Gift card
38. Do you think three yearly collection dates for garments to be taken to the artisans for embroidery are sufficient or would you rather be able to constantly place an order?
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