Survey on Digital Solutions in Microfinance
Welcome to the survey on digital solutions in microfinance.

The survey aims at mapping the digital solutions that microfinance instiututions employ in delivering financial products and services. Please provide some background infromation about your MFI and answer 17 short questions relating to digitalization.

Background MFI information
Name of the microfinance institution *
Your answer
Country *
Your answer
Number of active borrowers (end 2016):
Your answer
Number of branches (end 2016): *
Your answer
Number of staff (end 2016): *
Your answer
What products/services does your MFI offer? *
Required
Digital survey questions
1. Which of the following types of the loan tracking systems does your MFI currently use? *
Required
2. What is the relationship between the accounting system and the loan tracking system? *
3. Which of the digital solutions is your MFI currently using for client interactions with MFI? *
Required
If your clients connect with the MFI using digital channels:
If your clients do not connect digitally with the MFI, please skip this section and go to Question 6.
4. What kind of operations can the clients do using mobile applications?
5. What kind of operations can the clients do via internet, using laptops or tablets?
6. Which of the digital solutions is your MFI currently using for field staff work? *
Required
If your loan officers connect with the IT systems using digital channels:
If your loan officers do not connect with the IT systems using digital channels, please skip this section and go to Question 9.
7. What kind of procedures can loan officers do using mobile applications?
8. What kind of procedures can loan officers do via internet, using laptops, tablets?
9. Which of the digital solutions is your MFI currently using for business analytics? *
Required
10. What do you perceive as key benefits of digitalization in microfinance? Please choose two most important benefits. *
Required
11. To what extent is your MFI ready for digitalization? *
12. At which stage of the lending process in your MFI would digital solutions be most beneficial?
Your answer
13. Do you plan to introduce any new digital solutions in the nearest future? *
14. If yes, what kind of solutions do you plan to introduce? Please describe:
Your answer
15. What challenges does your MFI face in applying digital solutions? *
Required
16. What source of information does your MFI reach out to when requiring information about digitization? Please choose two most important sources. *
Required
17. What is the regulatory environment related to digitalization in your country? *
Required
18. To what extent do you consider telecoms and lending platforms to be competition for microfinance institutions? *
19. How can the microfinance sector respond to the growing presence of digital credit providers?
Your answer
20. Who is the contact person in your MFI on the subject of digitalization? Please state the name and e-mail address.
Your answer
21. Whom would you recommend to contact (experts, consultants, scientists) to learn more about the current trends in digitalization?
Your answer
Thank you!
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