Traveling should be a comfortable and dignified experience for everyone, regardless of mobility challenges. With Air Vanuatu Wheelchair Assistance, passengers with disabilities or limited mobility can enjoy a seamless journey from check-in to arrival. Whether you're flying domestically across the Vanuatu islands or heading on an international trip, this service ensures full support throughout the travel process.

Air Vanuatu offers a dedicated wheelchair assistance program designed to aid travelers who may require mobility support. This includes elderly passengers, individuals with disabilities, people recovering from surgery or injuries, and those with temporary walking difficulties.

The assistance covers all key parts of the passenger journey, including:

• Help at the check-in counter

• Assistance through security and immigration

• Priority boarding and disembarkation

• Escort to connecting flights or baggage claim

• Support for both domestic and international flights

Passengers can feel confident that trained professionals are available to help them safely and comfortably navigate airports and aircraft, no matter the destination.

To use Air Vanuatu Wheelchair Assistance, travelers must notify the airline in advance—ideally at least 48 hours before departure. This helps ensure that appropriate equipment and staff are available at both departure and arrival airports.

There are several ways to request assistance:

• During booking: Most online booking platforms and travel agents allow passengers to select mobility assistance as a special service.

• After booking: If you’ve already booked your flight, you can call the Air Vanuatu support line or contact their customer service team via email.

• At the airport: Limited assistance may be available without prior notice, but it is highly recommended to arrange in advance to avoid delays or limited service.

For direct help, passengers can call Air Vanuatu's assistance hotline at +1-855-742-0149 to discuss their mobility needs and receive guidance on what to expect during the trip.

Air Vanuatu aims to make the flight experience as comfortable as possible. Passengers who request wheelchair assistance will be offered help boarding the aircraft, finding their seat, and settling in. For longer flights, cabin crew are available to assist with meals, comfort, and reaching the restroom when needed. Although onboard wheelchairs may not be available on all aircraft, the cabin crew and ground staff coordinate to ensure minimal movement stress for passengers. Travelers are encouraged to communicate any special requirements in advance to help the team prepare accordingly.

Upon landing, passengers receiving Air Vanuatu Wheelchair Assistance are met by ground staff who help them deplane and guide them through immigration, customs, and baggage claim. If onward travel is planned—whether via another flight, shuttle, or local transportation—support staff can assist in making these transitions smooth and timely. Even at remote island airports where infrastructure may be limited, Air Vanuatu works closely with local teams to deliver reliable, respectful assistance to all passengers in need.

To ensure the best experience when using Air Vanuatu Wheelchair Assistance, consider the following tips:

• Book early: The more notice you give, the better the service will be. 

• Arrive early: Get to the airport 2–3 hours before your flight to allow enough time for assistance. 

• Be clear about your needs: Let the airline know if you need help walking long distances, require assistance to your seat, or need extra time during boarding. 

• Bring medical documentation if applicable, especially for international travel. 

Air Vanuatu is committed to making travel inclusive and accessible for everyone. Their wheelchair assistance service is not only free of charge but also provided with professionalism and care. Whether you're traveling alone or with family, this service ensures that every step of your journey is safe, comfortable, and stress-free. By choosing Air Vanuatu Wheelchair Assistance, passengers with mobility needs can experience the joy of flying without barriers—knowing they will be supported with dignity and respect from departure to arrival.