Online Support DVSA 
We are trying to gather some information on how to best provide extra online support when you access the DVSA website
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Have you ever contacted DVSA?  *
Thinking back to the last time you contacted DVSA, which communication channel did you use? (Select one option)
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Please select the reasons for your most recent contact (please select all that apply) 
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We recognise that some people may experience barriers when contacting us. Did any of the following affect your experience of contacting DVSA? (please select all that apply) 
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5. The DVSA section of the GOV.UK website has lots of useful information to help you when using our products and services. Have you been in a situation before where you can't find the information you are looking for on the GOV.UK website and have had to contact DVSA?

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Please can you give more detail about how this made you feel? 
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Would you ever potentially need to use the webchat/chatbot feature? 
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 There are many different reasons customers contact us. For which of the following reasons would you consider using the Webchat/Chatbot facility? (please select all that apply) 
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