TISD At-Home Learner Digital Device Help Request Form
If you are an at-home learner experiencing an issue with a DISTRICT ISSUED device, please complete the following help request form and a representative from your student's campus will be in contact with you soon.
Please be sure to attempt the following steps before submitting a ticket:
o If students have issues with their T-Mobile hotspot, they should first call T-Mobile at 844.341.4834 for help.
o Be sure device is plugged in, turned on, and has been reset - hold power button for 5 seconds
* Please note that TISD cannot assist with personal technology devices or personal internet provider issues.
Student's Home Campus
DR. BRUCE WOOD
FURLOUGH MIDDLE SCHOOL
TERRELL HIGH SCHOOL
Best Contact Phone Number
What are you having issues with?
What kind of issue are you experiencing?
Can't get Hotspot to work
Don't know Google Classroom code
Chromebook won't connect to the internet
Don't know Student ID
Chromebook won't turn on
If you selected "Other" on the question above, please explain the issue you are experiencing.
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This form was created inside of Terrell Independent School District.