TISD At-Home Learner Digital Device Help Request Form
If you are an at-home learner experiencing an issue with a DISTRICT ISSUED device, please complete the following help request form and a representative from your student's campus will be in contact with you soon.

Please be sure to attempt the following steps before submitting a ticket:

o If students have issues with their T-Mobile hotspot, they should first call T-Mobile at 844.341.4834 for help.
o Be sure device is plugged in, turned on, and has been reset - hold power button for 5 seconds


* Please note that TISD cannot assist with personal technology devices or personal internet provider issues.
Your Name *
Student Name *
Student ID *
Student's Home Campus *
Grade *
Email Contact *
Best Contact Phone Number *
What are you having issues with? *
What kind of issue are you experiencing? *
If you selected "Other" on the question above, please explain the issue you are experiencing.
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