Customer Service Representative
Title:
Customer Service Representative

Reports To:
Finance/Customer Service Manager

About the Company:

Pixel Press uses a unique but simple technology that leverages digital and physical mediums to create user generated content for interactive experiences. The Bloxels Brand is our primary focus and consists of educational tools (digital and physical) that empower kids to build, share and tell stories through video game creation. Bloxels provides learning solutions targeting educators and parents of children 8-12 years old who seek STEAM (Science, Technology, Engineering, Art, Mathematics) learning tools for the home and the classroom.

About the Job:

Located in St. Louis, this is a part-time (25 hours per week) position focused on providing top-notch customer service. Working closely with the sales and finance team, you will act as a liaison, provide product/service information, process customer transactions and resolve any emerging problems that our customers might face. We are looking for customer service representatives that are genuinely excited to help customers, take initiative and go above and beyond to maintain high customer satisfaction.

At Pixel Press We…

- Put family first but do not shy away from long hours when it is needed
- Stay up on popular trends and competitive markets, while simultaneously strive to define innovation
- Are open to new platforms and applications and have the ability to maneuver quickly within the field
- Demonstrate accountability; own outcomes and results, prioritizes tasks, and consistently strive to set and meet
deadlines.
- We like to have fun and do not tolerate rudeness, cynicism, egos or an uncomfortable work environment

Responsibilities:

- Manage incoming calls and email inquiries
- Process transactions and purchase orders
- Generate sales leads that develop into new customers
- Identify and assess customers’ needs to achieve satisfaction, always making the extra effort to engage and respond to customer needs
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Understand and deliver on customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

Skills & Qualifications:

- Minimum Requirements:
- Customer support experience or experience as a client service representative
- Excellent communication and presentation skills
- Familiarity with CRM systems and practices
- Ability to adapt & respond to different types of customer personalities
- Ability to multi-task, prioritize and manage time effectively

Additional Experience/Skills/Qualifications:

- You are curious and energetic about the future of gaming, mobile app development, technology and educational products
- You are quick to ask for help / opinions and do not waste time spinning your wheels
- You embrace collaboration, and believe that 2 (or more) heads are better than one
- Take initiative and are hardworking

Travel:

Travel will rarely be required but encouraged from time to time for team-building events including gaming, education, toy and/or technology conferences.

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