LOST AND FOUND POLICY
All lost and found articles will be returned and/or disposed of in an effective and efficient manner. Lost and found articles are kept in a secure location and can be managed by any of our Stillwood Team.
All inquiries regarding lost and found items are to be made through the “Lost and Found Registry Form”. forms.gle/qFLRfC9QNXELrVGv9
1. Found Articles
All found articles must be documented in the Lost and Found Digital Book, and placed in a clear plastic bag or envelope and clearly marked with the owner’s name and contact information (if known), date, and area found.
Investigating Found Property
When an item is received, attempt to locate the owner by: Observing any identification found on the item, and make contact. Checking the “Lost and Found Record” (located at the Registration desk) to see if someone has reported the item missing, and to contact the owner if the item is in the record.
2. Lost Articles
A. If a visitor inquires about a lost item, refer them to the “Lost and Found Registry Form”. https://forms.gle/qFLRfC9QNXELrVGv9
or to the Guest Service Department, extension 110
B. Proof of identification may be requested upon pickup of a Lost and Found article.
3. Documentation and Storage of Items
Inquiries regarding lost and found items are to be documented by the guest service team, and the record of these items will be kept in our secure google drive cloud.
All found items will be tagged with the date and area found and then stored in the lost and found room.
a. Valuable Items: These items include articles such as jewelry, cell phones, electronics, and prescription glasses. Valuable jewelry and cell phones will be kept in the safe. These items will be stored for 30 days and stored in the guest service office. Unclaimed items will be donated to one of our local non for profit “Second Hand Stores”.
b. Money: that has been turned in will be stored in the guest service office safe for 30 days. After 30 days, any unclaimed money will be donated to Stillwood’s non for profit general fund.
c. Medication: All medication will be handed over to the Pharmacy Department immediately. They will notify the issuing pharmacy.
d. Clothing and Personal Effects: valued over $100 will be stored for 30 days. Unclaimed items will be turned over to one of our local non for profit “Second Hand Stores”.
e. Non-valuable items: include clothing valued under $100, hats, gloves, scarves, clean beverage containers and sunglasses; these will be stored for 14 days and then donated to one of our local non for profit “Second Hand Stores”.
f. Keys: will be stored for 60 days and then destroyed.
g. Soiled & Damaged Property: will not be stored and will be disposed of immediately.
h. Illegal or illicit items: will be immediately turned over to the R.C.M.P.
4. Release of Items
Individuals who claim their items must do so in person. A representative may be appointed, but they may be required to provide a letter of permission from the owner. Alternatively, arrangements can be made to ship the item with payment via credit card received prior to shipping.