2024-2025 Volunteer Interest
Welcome Volunteers to the State Theatre 2023-2024 Season! Thank you for taking the time to fill out our newest interest poll!
We are looking forward to a very busy season coming up! Please visit www.stateofithaca.org to check out the most current line-up of events.
For specific questions comments or concerns please email our Events Manager, Sarah Flenders at sarah@stateofithaca.org

Requirements:

  • Attend and complete a Volunteer Usher Training
  • Be 18 years of age
  • Be able to comply with all policies and procedures in the Volunteer Manual
  • Be friendly & proactive about the guest experience
  • Participate in the required number of community performances as outlined in the manual

Volunteer trainings happen at the start of each season. Typically in January and August. We will only contact you with important training information as it becomes available. For any questions or to change your submitted information in-between training periods, please email the Event Manager.

At the State Theatre of Ithaca, we celebrate diversity and are committed to fostering an inclusive environment for everyone. We welcome volunteers of all backgrounds, identities, and abilities to join our community. By embracing our differences, we create a richer, more vibrant experience for our patrons and our team.


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First name *
Last Name
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Preferred Name
Pronouns
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Email Address (Primary Form of Volunteer Contact)
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Phone Number
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New Volunteer or Returning Volunteer?
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New Volunteers and Returning Volunteers who haven't been with the theater for a few years will need to attend a training session before working your first event.
You'll receive training info via the email you provided above.
If you're a Returning Volunteer, when did you first volunteer with us?
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Please Review the Volunteer Placements
Head Usher - Working under the direction of the Events Manager, the Head Usher organizes volunteer event placements before the event, arrives 2 hours before doors open to organize the volunteer equipment & uniforms. Making sure flashlights, ticket scanners, re-entry passes, Day of Show Signage and any other relevant event needs are being met. During the event, the Head Usher will handle any customer experience troubleshooting questions and/or concerns in a particular area. After the event, work with the Event Manager to ensure everything has been properly returned, doors are locked, and the theater is clear of patrons and volunteers. Ideally this is someone who is knowledgeable about the venue, friendly and solution-focused. -- Double Hours

Box Office Volunteer -
Arrives 45 minutes before doors open. Box Office Volunteer works with the Business Manager and Box Office Associates to assist in getting Will Call tickets to the patrons. Box office typically closes halfway through the event, and the volunteer would be able to watch the remainder of the show after their volunteer shift ends. Show by Show Basis

Programs -
Working from the lobby, you would distribute and collect printed programs for upcoming shows during the day of an event. Arrives 45 minutes before doors open. Proactive and friendly, quickly gets programs in the hands of as many patrons as possible. When the lights go out in the house for the show start, this volunteer will close the lobby doors. When the lights come back on for intermission and the end of show, this volunteer will open the lobby doors.

Ticketing Attendants -
Responsible for the entry, reentry and exit of patrons on event days. Arrives 45 minutes before doors open. At least one ticket taker remains in the lobby at all times, ticket takers will rotate this position during the performance. Direct the patron to the balcony or orchestra depending on the ticket. One scan per person, including children. If ticketing problems occur (bad tickets, scanners not syncing etc) – report to the Head Usher.

ADA Volunteers -
Arrives 45 minutes before doors open. Responsible for the entry, reentry and exit of handicap and special needs patrons. Assist them in using the wheelchair lift and help them exit the building in case of an emergency.

Orchestra Usher -
Arrives 45 minutes before doors open. Stand in a visible location in the back of the house near production to assist customers in helping them find their seats, the restrooms etc. Watch the emergency exits throughout the show to endure that nobody is trying to enter/exit through those doors.

Balcony Ushers -
Arrives 45 minutes before doors open. Stands in a visible location to assist customers in helping them find their seats, the restrooms etc. Watch the emergency exits throughout the show to endure that nobody is trying to enter or exit through those doors.

Concessions Volunteers -
Arrives 2 hours before the door time. Working with the Concessions Supervisor. Responsible for fast and friendly food and (non-alcoholic) beverage sales. 2 servers & one popcorn/drinks. Sets up, organizes, cleans & stocks concessions bar. Concession attendants are not permitted to leave concessions unattended, there is no rotating out to see the show. Concessions closes about a half hour before the show ends. Restocks beverages after the show.

Impact Team -
Earn hours outside of events! Be an everyday representative for the theatre. Distributes flyers, pamphlets, stickers, merchandise, and other activities as needed around Ithaca & relevant participating locations. Assists with outreach ideas for both volunteers & patrons. Working with the Event Manager & Marketing Director, volunteers will set up booths at events in Ithaca to represent the theatre with upcoming show handouts, volunteer info, stickers etc.(DIA events and other local happenings such as the Downtown Summer Concert Series, Ithaca Festival etc.)

Clean up crew - Assists Maintenance either before or after a show with cleanup efforts
Which Volunteer Positions can you see yourself doing?
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Check here to acknowledge that preference placement is not a guarantee. Example. putting only Orchestra Usher will not guarantee that placement for every show.
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This is your space to say anything you'd like us to know! Suggestions, Comments, Concerns etc can all go here! Thank you for being a part of this season!
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