BPLO LGU-ALANGALANG, Client Satisfactory (feedback)
Client Satisfaction Measurement for LGU Alangalang, Province of Leyte

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.
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Client type *
Date
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Sex
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Age
Office Visited
Region of Residence
Service Availed  
INSTRUCTIONS:   
Check mark (✓) your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.
CC1: Which of the following best describes your awareness of a CC?
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CC2: If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was ...?
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CC3: If aware of CC (answered 1-3 in CC1), how much did the CC help you in your transaction?
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INSTRUCTIONS:  
For SQD 0-8, please put a check mark (✓) on the column that best corresponds to your answer.
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SQD2. The office followed the transaction's requirements and steps based on the information provided.
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SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.
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SQD4. I easily found information about my transaction from the office or its website.
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SQD5. I paid a reasonable amount of fees for my transaction.
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SQD6. I feel the office was fair to everyone, or "walang palakasan", during my transaction.
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SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
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Suggestions on how we can further improve our services (optional):
Email address (optional): 
Untitled Title
If your request has not been attended promptly and courteously, please send your inquiries, suggestions, recommendations and/or complaints to the Municipal Mayor Hon. Lovell M. Yu-Castro. You may also send in your feedback via email at lgualangalangbplo@gmail.com or call us at 09461613661
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