Public Survey: Enhancing Bermuda’s Taxi Industry

As part of our ongoing commitment to improve Bermuda's taxi services, the Bermuda Taxi Owners and Operators Association (BTOA) is seeking public input on how we can enhance the reliability, customer service, and overall quality of the taxi industry. 

We recognize that the experience of our customers—whether local, visitors, or members of the international business community—drives the success of the industry. That’s why we want your valuable feedback to ensure our plans reflect your expectations.

Your input will help shape the future of Bermuda’s taxi services, guiding improvements in areas like dispatch services, taxi operator behaviour, vehicle quality, and reliability. By participating, you will directly contribute to efforts aimed at training and upskilling operators and creating a service Bermuda can be proud of.


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Consent Questions for Data Collection
Thank you for your participation! Your feedback is essential to improving the taxi services in Bermuda. By working together, we can create a better experience for everyone—residents, visitors, and the international business community alike.

Before proceeding with the survey, we want to ensure that you are fully aware of how your data will be used. Please review the following consent statements:

Note: Your participation is voluntary, and you have the right to withdraw your consent at any time. No personal or identifying data will be shared outside of the BTOA without your explicit permission.
1. Data Usage Consent - I understand that the information I provide in this survey will be used solely by the Bermuda Taxi Owners and Operators Association (BTOA) for the purpose of improving the Bermuda taxi industry. No data will be shared with third parties.
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2. No Marketing Consent - I acknowledge that my contact information and personal data will not be used for any marketing purposes or shared with any third-party organizations. This information is being collected for the exclusive use of the BTOA to support the improvement of taxi services in Bermuda.

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3. Data Protection and Privacy - I confirm that I have been informed of my rights under the Personal Information Protection Act (PIPA) of Bermuda, which ensures the privacy and protection of my personal data. I understand that the BTOA will handle my data in compliance with these laws and use it only for the stated purpose of this survey. 


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