Customer Experience Assessment
Query Consulting Group
Initial CX Assessment
An Initial CX Assessment starts with understanding your current “as is” state. Before we get to those questions we'd like a little information about you.

Please take a few minutes to identify for each of the six topics, which scenario best represents your organization’s current state of CX management.

1. Strategy - Choose the statement that best describes customer strategy in your organization.
2. Insight - Choose the statement that best describes Customer Experience (CX) Insight in your organization.
3. Design - Choose the statement that best describes the design of customer experiences in your organization.
4. Delivery - Choose the statement that best describes how customer experience is delivered within your organization.
5. Measurement - Choose the statement that best describes how you measure the customer experience in your organization.
6. Culture - Choose the statement that best describes customer-led culture in your organization.
Describe the key issues facing your organization in terms of delivering a strategy that puts the customer at the heart of your business:
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If you provided your name and contact details we'll follow up with more information about our work.

If you prefer not to share your contact information please indicate your title or role in the organization.

We appreciate your time.

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Contact US
For more information: info@queryconsultinggroup.com

Visit our website: http://queryconsultinggroup.com

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