Action // Submit form (fta.epi.run)
Background: This form is used to request that an action needs to be taken for the customer. It's important to note that some shipments may not be found in the system. This is due to the fact that those such shipments haven't yet been invoiced by the carrier. Action will be taken on these once the shipments are invoiced and visible inside the application.
Account Global ID / Company Name
GSL (if available)
Set to 'Not Available' if no value to record
Tracking Number // shipment ID
Address Correction Surcharge
Disable Service (list service type in Note field below)
Inaccurate Billing Charges
Lost or Damaged Shipment
Saturday Service Surcharge
Unused Shipping Labels
Enter zero '0' if unknown and make a note in the 'Note' question that amount is unknown
Send me a copy of my responses.
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This form was created inside of Share a Refund.