When we record and use your personal information we:

• only access it when we have a good reason

• only share what is necessary and relevant

• don’t sell it to commercial organisations

As part of the advice service we will ask you for some details about yourself and the issue you are looking for help with. We will use this information to provide you with advice as well as to improve our service and inform our campaigns. If you want more detail about your rights and how we use your information you can read our privacy notice on our website.  https://citizensadvicecanterbury.org.uk/privacy-policy/

We ask our clients if they are happy to share some information about their background with us. You don’t have to provide us with this information and it does not affect the advice you receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds.