Grievance Redressal
GRIEVANCES REDRESSAL POLICY (2018-19)
In order to meet the increasing legitimate expectations of students, parents, faculties, non-teaching staff and other stakeholders for better, faster and more effective service; the Institute shall constantly endeavour to improve its service delivery standards. Taking this spirit in consideration the Institute has decided to provide mechanism to all stakeholders for redressal of their grievances as under:

The Grievances may now broadly include the following complaints/subject matters of the aggrieved stakeholders

Academic
Non-Academic-Administrative
Examination
Accounts
Canteen
House Keeping
IT
Victimisation
Harassment
Any other relevant matters

COMPOSITION OF GRIEVANCE REDRESSAL COMMITTEE WILL BE AS FOLLOWS:

Chief Executing Officer - Chairman
Director/Dean - Member
Head of the Concerned Department(s) - Member(s)
2 Faculties - Faculty Representatives
Asst. Registrar - Support Staff representative
Registrar -Member Secretary

This committee will deal with all the Grievances directly which is related to the common problems at Institute level.

PROCEDURE FOR REDRESSAL OF GRIEVANCE(S)
An aggrieved student, faculty, support staff and other Stakeholders who has the Grievance or Grievances shall communicate to Grievance Redressal Committee, N. L. Dalmia Institute of Management Studies & Research. The committee, after verifying the facts will try to redress the grievance within a reasonable time, preferably within 30 days of the receipt of application from the stakeholder.

The students, faculty, support staff and other Stakeholders can communicate the grievance to the committee in the following 2 ways

Website- https://www.nldalmia.in/
- Grievance Redressal
Drop a grievance application in the Grievance Box which is placed in the library
The Grievance Redressal mechanism would be three tiered with the CEO functioning at the apex level, the Director/Dean at the middle level, and the Grievance Redressal Committee at the Entry Level. I.e. if the stakeholder(s) does not receive any revert from the Grievance committee within 30 days of the application, then he/she can escalate the issue to the Director/Dean as a middle level escalation. After another 30 days of non-receipt of any communication from middle level, the matter can be escalated to the apex level.

If the stakeholder(s) is not satisfied with the verdict or solution, then he/she same can submit a re-appeal before the Grievance Redressal Committee within a week from the date of the receipt of the reply. A Maximum of 2 appeals will be allowed/granted to any stakeholder for the same grievance

While dealing with the complaint the committee will observe law of natural justice and hear the complainant and concerned people. While passing an order on any Grievance the relevant provisions of Act/Regulations will be kept in mind while passing the order.

Name (It is optional and restricted to Grievance Cell only)
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Email ID *
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Contact No. *
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Message / Complaint (Max. 150 to 200 words) *
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