SUMMARY The Housing Assistant (HA) serves as a graduate student residence liaison. For 2019-2020, 2 HA positions are available for Campus Village. The Housing Assistant is a student leadership position that is intended to develop positive relationships with graduate students. The following sections describe the expectations and requirements of the position. Students who are chosen for the position and who accept this responsibility are expected to commit wholeheartedly to each of these areas.
PURPOSE & GOALS To provide resources for relevant housing and residence life issues and topics affecting graduate students at UC Irvine and graduate residents in Campus Village to develop partnerships with other graduate departments on campus and create cross-collaborations.
JOB SUMMARY The Housing Assistant position addresses several aspects of the Campus Village Graduate Housing. The Housing Assistant’s purpose is to address the needs of graduate residents on an individual and community level with the intent of building and maintaining a safe and cohesive community. The main functions of the Housing Assistant are: create “community-based” graduate programming; address graduate resident relations issues; provide after-hours coverage for Campus Village Graduate Housing operations; communicate community issues to Campus Village graduate residents and provide immediate action and support in emergency situations. Graduate Resident Relations: • To address individual needs, the Housing Assistants perform the role of resource and support person. The resource/support role can include providing a range of information. • Act as a liaison and advocate for graduate residents, maintaining and increasing awareness and sensitivity to the needs and living experience of the resident population. • Develop outreach programs, and maintain a positive rapport with all graduate residents. • Respond to and address individual issues appropriately with residents. • Serve as a resource person concerning Campus Village, University, and community resources. • Bring community issues and needs to the attention of management and actively initiate and participate in response efforts. • Initiate appropriate action and report promptly to supervisor any individual or community situations that demand immediate attention or intervention. • Provide local and campus resources. • Demonstrate sensitivity and promote understanding of the diversity of culture, lifestyle and background of community members.
Cluster Responsibilities: The Housing Assistant is initially assigned an area of approximately 6 buildings, totaling 96 residents. Within this assigned area, the Housing Assistant is responsible for posting flyers in laundry rooms/bulletin boards and reporting any problems or safety issues in their assigned areas. Assist at Move-In Day/Week to meet and help greet new graduate residents.Emergency Response & Duty• Serve in a rotating schedule for after-hours response and fulfill the requirements of duty coverage, rounds, and lock-up during the week and on weekends as assigned. • Provide duty coverage during campus closures/holidays as assigned. • Carry after-hours duty cell phone. • Answer calls made to the after-hours duty cell phone and initiate appropriate action. • Respond to calls related to maintenance issues. Submit work orders as necessary. • Assess the severity of individual or community issues and initiate an appropriate response. • On occasion, requests may be made to provide additional support outside of scheduled work hours. The hours of duty are: Monday - Thursday, 5 p.m. - 8 a.m.; Friday, 5 p.m. - Monday, 8 a.m. THIS INCLUDES ALL UNIVERSITY HOLIDAYS AND BREAKS. During University Holidays, duty coverage will be on a 24 hour basis. While on duty coverage, the Housing Assistant must remain in the Campus Village Community
Crisis Intervention • Approach crisis in a preventative, proactive manner by discussing potential issues with your supervisor immediately. • Understand and communicate disaster response procedures.• Respond immediately to safety and health emergencies from residents, UCI Police, and other University units, as requested. • Interact with uniformed emergency personnel including UCI Police, Orange County Fire Authority, and paramedics.
Policy Education & Enforcement • Understand Student Housing and University policies as outlined in the Policies and Procedures Applying to Campus Activities, Organization, and Students, Undergraduate Student Housing Policies, and Housing contracts and/or lease agreements with residents and organizations. • Educate residents on Student Housing policies and guidelines, their rationale, and the conduct process. • Consistently respond to behaviors that are inappropriate or in violation of Student Housing or University Policies. • Document and communicate incidents to appropriate professional staff in a timely manner.
Graduate Resident Community Building: Helping graduate residents feel that they are part of a community is an overall goal for the Housing Assistants. They achieve this goal by creating, implementing and staffing programs that address needs in the graduate community and providing social activities that bring groups together. The Housing Assistants will plan and implement events and programs for the community. • Develop additional programs based on the needs and interests of the graduate community. • Plan and implement on-going graduate community events.
Programming • Actively participate and assist with Welcome Week, community government, and Residence Hall Association programs throughout the year. • Plan, publicize, coordinate, and evaluate educational and social programs that address community needs. • Advertise and support community and on-campus events on a regular basis. • Create passive programming / update bulletin boards as assigned.
Administration • Complete various administrative tasks accurately, completely and promptly.• Attend and participate in weekly staff meetings and 1-on-1 meetings with your supervisor. • Conduct room/apartment checks upon move-in and move-out of residents. • Reconcile roster with residents actually living in the hall, house or apartment cluster. • Conduct a regular walk-through of hall, house or apartment cluster to identify maintenance, custodial and safety/security issues. • Retrieve items from RA mailbox daily and post notices upon returning to the hall, house or apartment cluster.
Other Staff Responsibilities • Attend all community openings, closings, trainings and mandatory events as scheduled. • Maintain professional working relationships with other staff members. Work to resolve concerns or conflicts with other staff. Discuss situations with supervisor as appropriate. • Be available Tuesdays from 5:00pm to 7:00pm for weekly staff meetings. • “Themed Communities” may have additional requirements/responsibilities.• Perform additional duties as assigned.
Training In addition to routine non-office hour duties and resident relations, the Housing Assistant is required to participate in the ongoing-job training. The program is designed to prepare the Housing Assistant team for their new position. Topics that will be covered during training include: community development, after-hour response and duty coverage, Campus Village Housing Office procedures, emergency preparedness, conflict resolution, and customer service. Approximately 40 hours of training will be held during the month of December and January.
Eligibility Requirements• All applicants must be: • At least 24 years of age • GPA Requirement is 2.4• Able to provide proof of eligibility to work in United States • Graduate students require department approval • Employment is contingent upon successful background check • No exceptions are permitted. • Must be available for June Training from June 17 through June 24
Remuneration Each Housing Assistant is evaluated on a regular basis. Performance issues will be addressed promptly. Bi-weekly compensation will be a $565.50 stipend paid on a bi-weekly basis for time of employment. Employment begins July 1, 2019 through June 30, 2020--