Este formulario está disponible en Español en este enlace
Medicaid Matters New York has been asked by the NYS Department of Health to participate in a "command center" to bring issues with the transition of the pharmacy benefit from Medicaid managed care to NYRx (fee-for-service Medicaid) to their attention. The form below mirrors the form Medicaid Matters representatives have been asked to use, with the addition of a few demographic questions.
Should you or someone you work with experience any difficulty with accessing prescriptions after the April 1 transition date, please use this form to help us make sure the Department of Health is aware of issues happening as a result of the transition. Please do not include any personal health information or other sensitive information in this form.
Consumers and advocates are encouraged to share this form widely for the reporting of pharmacy issues taking place as a result of the transition.
Anyone experiencing difficulty accessing prescriptions after April 1 should contact the NYS Department of Health Medicaid Helpline:
Hours are Monday - Friday, 8am-8pm and Saturday, 9am-1pm.
The Medicaid Helpline can connect callers to staff who speaks their preferred languages.
A copy of the letter that went to Medicaid enrollees to alert them of this change is linked here
The NYS Department of Health's "What You Need to Know" fact sheet on the transition is linked here
, in multiple languages.
If you have any questions, if you have any trouble completing this form, or you need the form to be provided in an accessible format, please contact Medicaid Matters Coalition Coordinator, Lara Kassel at email@example.com