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A1. Could you tell me your surname?

Would you like me to spell it?

Do you like my family name?

How do I say that?

Clear selection

A2. This plant looks dead.

It's in the garden.

It only needs some water.

It's sleeping.

Clear selection

A3. I hope it doesn't rain.

Of course not.

Will it be wet?

So do I.

Clear selection

A4. Are you going to come inside soon?

For ever.

Not long.

In a minute.

Clear selection

A5. Who gave you this book, Lucy?

I bought it.

For my birthday.

My uncle was.

Clear selection

A6. Shall we go out for pizza tonight?

I know that.

It's very good.

I'm too tired.

Clear selection

A7. Do you mind if I come too?

That's fine!

I'd like to.

I don't know if I can.

Clear selection

A8. There's someone at the door.

Can I help you?

Well, go and answer it then.

He's busy at the moment.

Clear selection

A9. How much butter do I need for this cake?

I'd like one.

I'll use some.

I'm not sure.

Clear selection

A10. How long are you here for?

Since last week.

Ten days ago.

Till tomorrow.

Clear selection

A11. Have you guys had enough to eat?

That's all right.

Is there any more rice?

It's not the right time.

Clear selection

A12. That's my coat over there.

Will you take it off?

No, you haven't!

Here you are.

Clear selection

A13. Let's go by bus.

The train was expensive.

We'll buy a ticket.

It'll take too long.

Clear selection

A14. Do you know my brother Charlie?

Sorry, he's not here.

I don't think I do.

I know.

Clear selection

A15. Would you like some ice in your drink or not?

I hope so.

Yes, I shall.

I don't mind.

Clear selection

A16. I hope I haven't ...... you any trouble by changing the arrangements.

put

caused

made

done

Clear selection

A17. The floor is wet: don't run or you might ...... !

stoop

spill

slip

spin

Clear selection

A18. When you come to my house, ...... your camera with you.

take

show

fetch

bring

Clear selection

A19. Paul arrived at the shop ....... as the manager was closing for the day.

even

just

still

right

Clear selection

A20. I would ...... to stay at home and relax for a change.

rather

better

prefer

enjoy

Clear selection

A21. Is there ...... of food for everyone?

adequate

enough

sufficient

plenty

Clear selection

A22. Lily says she's happy at school but she's ...... complaining.

rarely

sometimes

always

often

Clear selection

A23. ...... the step when you go in.

consider

mind

attend

look

Clear selection

A24. ...... stay the night if it's too difficult to get home.

at all costs

by all means

in all

on the whole

Clear selection

A25. No ...... Hannah is happy when you think how many prizes she has won recently.

surprise

problem

question

wonder

Clear selection

B1. To: All staff From: HR Department Please remember that your manager must agree any holiday dates before you complete a form. Why is the HR department sending this email?

to ask staff for some information

to explain how something is done

to tell managers about a problem

Clear selection

B2. FINEFOODS Agent required for nationwide distribution. Some experience in food retail an advantage. Refrigerated van provided. Finefoods requires an agent to:

own a suitable vehicle for delivery.

be a specialist in food distribution.

deliver goods all over the country.

Clear selection

B3. TO: All Staff SUBJECT: Staff wishing to enrol for the Accounts course should contact Jane Fellows, who needs to know numbers. Staff should tell Jane Fellows

how many people have enrolled for the course.

if they are interested in doing the course.

which of the courses they have decided to do.

Clear selection

B4. Phone Neil Smith at our showroom for a free quotation, or to arrange a visit from our representative. Contact Neil Smith if you want to

obtain information about the company’s prices.

arrange a visit to the showroom.

speak to a representative about special offers.

Clear selection

B5. You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be __________ you for the competition almost as fast as you can get new ones. Second, your company has started to become the butt of bad jokes at conferences and in the press. So how do you set about measuring, and improving, your customers' satisfaction?

departing

abandoning

defecting

withdrawing

Clear selection

B6. It's important to see things through their eyes. You can __________ your service for yourself, or watch your customers using it.

tastes

try

experiment

attempt

Clear selection

B7. A further option is to carry out some qualitative research with your customers. Whichever way you choose, the objective is to identify the __________ on which customers will form their judgement of your service, so you can frame your questions accordingly.

topics

subjects

headings

issues

Clear selection

B8. It would be foolish to think you could know all of those questions, let alone their answers, at the __________ .

outset

introduction

origin

foundation

Clear selection

B9. But your reputation is at __________ if you fail to deliver. Don't embark on a customer-satisfaction exercise unless you are prepared to act on the results.

danger

risk

peril

hazard

Clear selection

B10. If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever. And remember that it’s a __________ target: today’s satisfied customer is tomorrow’s bored one.

going

passing

moving

travelling

Clear selection

B11. A service level that __________ the button today may be considered downright sloppy in six months’ time, such is the pace of change. So keep saying to yourself, 'Let's find out where our performance falls below expectations, and then see what we can do about it.'

touches

hits

knocks

strikes

Clear selection

B12. Reid Joinery was established by Gordon Reid 15 years ago as a small company specialising in wooden structures, from floors to staircases. Since then, we have evolved significantly. We attribute our success to the dedication and expertise of our workforce, which __________ from six apprentices to permanent employees who are highly qualified and experienced.

ranges

spreads

distributes

expands

Clear selection

B13 . Reid actively __________ employees to progress through the company, and many of the current surveyors and site managers launched their careers on the Reid workshop floor.

encourages

supports

promotes

rewards

Clear selection

B14. Quality is at the forefront of Reid’s philosophy and each new project, whatever its size, is _________ with the same dedication and completed to the highest quality standards. This enthusiasm is reflected in the numerous industry awards the company has received.

advanced

focused

worked

handled

Clear selection

B15. At present, Reid is __________ in the refurbishment of a major concert hall in London, with particular responsibility for the stage and acoustic panels.

concerned

involved

preoccupied

committed

Clear selection

B16. This is our largest project to date, and is expected to be completed within __________ and on schedule.

cost

budget

estimate

funding

Clear selection

B17. Reid’s varied project __________ includes numerous blue chip companies, such as the BBC and Shell.

collection

assortment

portfolio

accumulation

Clear selection

B18. Perhaps one of our most prestigious projects was restoration work we carried __________ at Windsor Castle. However, our focus is not upon corporate clients alone: many private residences, too, have been refurbished for clients.

off

over

out

Clear selection

B19. OFC Co-operative is a supplier of industrial chemicals and, in terms of job applications, it is currently one of the most popular employers in Aveburn. Unlike a number of its competitors, which are currently _________ at a loss, OFC has reported its most successful year ever, mainly due to a major new contract early in the year.

managing

acting

conducting

running

Clear selection

B20. The company has plans to expand its core business in the coming year. A key factor in the company’s success has been its wish to create a highly skilled and motivated workforce, as highlighted in its mission 20.

statement

annoucement

promise

undertaking

Clear selection

B21. One of Stewart Green’s first actions on becoming the new Managing Director last year was to __________ his employees’ training needs.

assess

value

reckon

figure

Clear selection

B22. He then established a training programme to enable all staff to work towards nationally ___________ qualifications. The cost of this ambitious scheme was partially met by local enterprise agencies.

classified

recognised

identified

regarded

Clear selection

B23. The cost of this ambitious scheme was partially met by local enterprise agencies. Stewart said that motivating his staff was very important for him, adding, ‘As well as making sure employees have __________ to training and good working conditions.

access

entrance

availability

admission

Clear selection

B24. I’ve tried to ensure that staff at all __________ of the company are fully informed about the activities of the co-operative and are made to feel part of a unique organisation.

ranks

statures

levels

positions

Clear selection

B25. The future of the company is _________ good. Having invested in both training and new facilities, this co-operative is now a major supplier of premium products, not just in the UK, but throughout Europe.

seeming

showing

looking

appearing

Clear selection

C1. When can we meet again?

When are you free?

It was two days ago.

Can you help me?

Clear selection

C2. My aunt is going to stay with me.

How do you do?

How long for?

How was it?

Clear selection

C3. When do you study?

at school

in the evenings

in the library

Clear selection

C4. Would you prefer lemonade or orange juice?

Have you got anything else?

If you like.

Are you sure about that?

Clear selection

C5. Let's have dinner now.

You aren't eating.

There aren't any.

Tom isn't here yet.

Clear selection

C6. The snow was ...... heavily when I left the house.

dropping

landing

falling

descending

Clear selection

C7. I can't find my keys anywhere - I ...... have left them at work.

can

must

ought

would

Clear selection

C8. When a car pulled out in front of her, Jane did well not to ...... control of her bicycle.

miss

lose

fail

drop

Clear selection

C9. According to Richard's ...... the train leaves at 7 o'clock.

opinion

advice

knowledge

information

Clear selection

C10. When you stay in a country for some time you get used to the people's ...... of life.

habit

custom

way

system

Clear selection

C11. The builders are ...... good progress with the new house.

getting

doing

making

taking

Clear selection

C12. She is now taking a more positive ...... to her studies and should do well.

attitude

behaviour

manner

style

Clear selection

C13. My father ...... his new car for two weeks now.

has had

has

is having

had

Clear selection

C14. What differences are there ...... the English spoken in the UK and the English spoken in the US?

among

between

beside

with

Clear selection

C15. At 6 p.m. I started to get angry with him because he was late ......

as usual

in general

typically

usually

Clear selection

C16. ...... you get your father's permission, I'll take you skiing next weekend.

Although

provided

unless

Clear selection

C17. A local company has agreed to ...... the school team with football shirts.

contribute

supply

give

produce

Clear selection

C18. I really enjoy stories that are ...... in the distant future.

found

set

put

placed

Clear selection

C19. That old saucepan will come in ...... when we go camping.

convenient

fifting

handy

suitable

Clear selection

C20. Anyone ...... after the start of the play is not allowed in until the interval.

arrives

has arrived

arriving

arrived

Clear selection

C21. I didn't ...... driving home in the storm so I stayed overnight in a hotel.

fancy

desire

prefer

want

Clear selection

C22. The judge said that those prepared to...... in crime must be ready to suffer the consequences.

involve

engage

undertake

enlist

Clear selection

C23. Marianne seemed to take ...... at my comments on her work.

annoyance

insult

offence

indignation

Clear selection

C24. You should not have a dog if you are not ...... to look after it.

prepared

adapted

arranged

decided

Clear selection

C25. The farmhouse was so isolated that they had to generate their own electricity ......

current

supply

grid

power

Clear selection

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