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A1. Could you tell me your surname?
Would you like me to spell it?
Do you like my family name?
How do I say that?
Clear selection
A2. This plant looks dead.
It's in the garden.
It only needs some water.
It's sleeping.
Clear selection
A3. I hope it doesn't rain.
Of course not.
Will it be wet?
So do I.
Clear selection
A4. Are you going to come inside soon?
For ever.
Not long.
In a minute.
Clear selection
A5. Who gave you this book, Lucy?
I bought it.
For my birthday.
My uncle was.
Clear selection
A6. Shall we go out for pizza tonight?
I know that.
It's very good.
I'm too tired.
Clear selection
A7. Do you mind if I come too?
That's fine!
I'd like to.
I don't know if I can.
Clear selection
A8. There's someone at the door.
Can I help you?
Well, go and answer it then.
He's busy at the moment.
Clear selection
A9. How much butter do I need for this cake?
I'd like one.
I'll use some.
I'm not sure.
Clear selection
A10. How long are you here for?
Since last week.
Ten days ago.
Till tomorrow.
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A11. Have you guys had enough to eat?
That's all right.
Is there any more rice?
It's not the right time.
Clear selection
A12. That's my coat over there.
Will you take it off?
No, you haven't!
Here you are.
Clear selection
A13. Let's go by bus.
The train was expensive.
We'll buy a ticket.
It'll take too long.
Clear selection
A14. Do you know my brother Charlie?
Sorry, he's not here.
I don't think I do.
I know.
Clear selection
A15. Would you like some ice in your drink or not?
I hope so.
Yes, I shall.
I don't mind.
Clear selection
A16. I hope I haven't ...... you any trouble by changing the arrangements.
put
caused
made
done
Clear selection
A17. The floor is wet: don't run or you might ...... !
stoop
spill
slip
spin
Clear selection
A18. When you come to my house, ...... your camera with you.
take
show
fetch
bring
Clear selection
A19. Paul arrived at the shop ....... as the manager was closing for the day.
even
just
still
right
Clear selection
A20. I would ...... to stay at home and relax for a change.
rather
better
prefer
enjoy
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A21. Is there ...... of food for everyone?
adequate
enough
sufficient
plenty
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A22. Lily says she's happy at school but she's ...... complaining.
rarely
sometimes
always
often
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A23. ...... the step when you go in.
consider
mind
attend
look
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A24. ...... stay the night if it's too difficult to get home.
at all costs
by all means
in all
on the whole
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A25. No ...... Hannah is happy when you think how many prizes she has won recently.
surprise
problem
question
wonder
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B1. To: All staff From: HR Department Please remember that your manager must agree any holiday dates before you complete a form. Why is the HR department sending this email?
to ask staff for some information
to explain how something is done
to tell managers about a problem
Clear selection
B2. FINEFOODS Agent required for nationwide distribution. Some experience in food retail an advantage. Refrigerated van provided. Finefoods requires an agent to:
own a suitable vehicle for delivery.
be a specialist in food distribution.
deliver goods all over the country.
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B3. TO: All Staff SUBJECT: Staff wishing to enrol for the Accounts course should contact Jane Fellows, who needs to know numbers. Staff should tell Jane Fellows
how many people have enrolled for the course.
if they are interested in doing the course.
which of the courses they have decided to do.
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B4. Phone Neil Smith at our showroom for a free quotation, or to arrange a visit from our representative. Contact Neil Smith if you want to
obtain information about the company’s prices.
arrange a visit to the showroom.
speak to a representative about special offers.
Clear selection
B5. You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be __________ you for the competition almost as fast as you can get new ones. Second, your company has started to become the butt of bad jokes at conferences and in the press. So how do you set about measuring, and improving, your customers' satisfaction?
departing
abandoning
defecting
withdrawing
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B6. It's important to see things through their eyes. You can __________ your service for yourself, or watch your customers using it.
tastes
try
experiment
attempt
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B7. A further option is to carry out some qualitative research with your customers. Whichever way you choose, the objective is to identify the __________ on which customers will form their judgement of your service, so you can frame your questions accordingly.
topics
subjects
headings
issues
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B8. It would be foolish to think you could know all of those questions, let alone their answers, at the __________ .
outset
introduction
origin
foundation
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B9. But your reputation is at __________ if you fail to deliver. Don't embark on a customer-satisfaction exercise unless you are prepared to act on the results.
danger
risk
peril
hazard
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B10. If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever. And remember that it’s a __________ target: today’s satisfied customer is tomorrow’s bored one.
going
passing
moving
travelling
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B11. A service level that __________ the button today may be considered downright sloppy in six months’ time, such is the pace of change. So keep saying to yourself, 'Let's find out where our performance falls below expectations, and then see what we can do about it.'
touches
hits
knocks
strikes
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B12. Reid Joinery was established by Gordon Reid 15 years ago as a small company specialising in wooden structures, from floors to staircases. Since then, we have evolved significantly. We attribute our success to the dedication and expertise of our workforce, which __________ from six apprentices to permanent employees who are highly qualified and experienced.
ranges
spreads
distributes
expands
Clear selection
B13 . Reid actively __________ employees to progress through the company, and many of the current surveyors and site managers launched their careers on the Reid workshop floor.
encourages
supports
promotes
rewards
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B14. Quality is at the forefront of Reid’s philosophy and each new project, whatever its size, is _________ with the same dedication and completed to the highest quality standards. This enthusiasm is reflected in the numerous industry awards the company has received.
advanced
focused
worked
handled
Clear selection
B15. At present, Reid is __________ in the refurbishment of a major concert hall in London, with particular responsibility for the stage and acoustic panels.
concerned
involved
preoccupied
committed
Clear selection
B16. This is our largest project to date, and is expected to be completed within __________ and on schedule.
cost
budget
estimate
funding
Clear selection
B17. Reid’s varied project __________ includes numerous blue chip companies, such as the BBC and Shell.
collection
assortment
portfolio
accumulation
Clear selection
B18. Perhaps one of our most prestigious projects was restoration work we carried __________ at Windsor Castle. However, our focus is not upon corporate clients alone: many private residences, too, have been refurbished for clients.
off
on
over
out
Clear selection
B19. OFC Co-operative is a supplier of industrial chemicals and, in terms of job applications, it is currently one of the most popular employers in Aveburn. Unlike a number of its competitors, which are currently _________ at a loss, OFC has reported its most successful year ever, mainly due to a major new contract early in the year.
managing
acting
conducting
running
Clear selection
B20. The company has plans to expand its core business in the coming year. A key factor in the company’s success has been its wish to create a highly skilled and motivated workforce, as highlighted in its mission 20.
statement
annoucement
promise
undertaking
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B21. One of Stewart Green’s first actions on becoming the new Managing Director last year was to __________ his employees’ training needs.
assess
value
reckon
figure
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B22. He then established a training programme to enable all staff to work towards nationally ___________ qualifications. The cost of this ambitious scheme was partially met by local enterprise agencies.
classified
recognised
identified
regarded
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B23. The cost of this ambitious scheme was partially met by local enterprise agencies. Stewart said that motivating his staff was very important for him, adding, ‘As well as making sure employees have __________ to training and good working conditions.
access
entrance
availability
admission
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B24. I’ve tried to ensure that staff at all __________ of the company are fully informed about the activities of the co-operative and are made to feel part of a unique organisation.
ranks
statures
levels
positions
Clear selection
B25. The future of the company is _________ good. Having invested in both training and new facilities, this co-operative is now a major supplier of premium products, not just in the UK, but throughout Europe.
seeming
showing
looking
appearing
Clear selection
C1. When can we meet again?
When are you free?
It was two days ago.
Can you help me?
Clear selection
C2. My aunt is going to stay with me.
How do you do?
How long for?
How was it?
Clear selection
C3. When do you study?
at school
in the evenings
in the library
Clear selection
C4. Would you prefer lemonade or orange juice?
Have you got anything else?
If you like.
Are you sure about that?
Clear selection
C5. Let's have dinner now.
You aren't eating.
There aren't any.
Tom isn't here yet.
Clear selection
C6. The snow was ...... heavily when I left the house.
dropping
landing
falling
descending
Clear selection
C7. I can't find my keys anywhere - I ...... have left them at work.
can
must
ought
would
Clear selection
C8. When a car pulled out in front of her, Jane did well not to ...... control of her bicycle.
miss
lose
fail
drop
Clear selection
C9. According to Richard's ...... the train leaves at 7 o'clock.
opinion
advice
knowledge
information
Clear selection
C10. When you stay in a country for some time you get used to the people's ...... of life.
habit
custom
way
system
Clear selection
C11. The builders are ...... good progress with the new house.
getting
doing
making
taking
Clear selection
C12. She is now taking a more positive ...... to her studies and should do well.
attitude
behaviour
manner
style
Clear selection
C13. My father ...... his new car for two weeks now.
has had
has
is having
had
Clear selection
C14. What differences are there ...... the English spoken in the UK and the English spoken in the US?
among
between
beside
with
Clear selection
C15. At 6 p.m. I started to get angry with him because he was late ......
as usual
in general
typically
usually
Clear selection
C16. ...... you get your father's permission, I'll take you skiing next weekend.
Although
provided
as
unless
Clear selection
C17. A local company has agreed to ...... the school team with football shirts.
contribute
supply
give
produce
Clear selection
C18. I really enjoy stories that are ...... in the distant future.
found
set
put
placed
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C19. That old saucepan will come in ...... when we go camping.
convenient
fifting
handy
suitable
Clear selection
C20. Anyone ...... after the start of the play is not allowed in until the interval.
arrives
has arrived
arriving
arrived
Clear selection
C21. I didn't ...... driving home in the storm so I stayed overnight in a hotel.
fancy
desire
prefer
want
Clear selection
C22. The judge said that those prepared to...... in crime must be ready to suffer the consequences.
involve
engage
undertake
enlist
Clear selection
C23. Marianne seemed to take ...... at my comments on her work.
annoyance
insult
offence
indignation
Clear selection
C24. You should not have a dog if you are not ...... to look after it.
prepared
adapted
arranged
decided
Clear selection
C25. The farmhouse was so isolated that they had to generate their own electricity ......
current
supply
grid
power
Clear selection
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