Fast and convenient borrowing of books
National Library of Estonia is implementing a service that would enable each person in Estonia to borrow publications from any Estonian library, to be delivered to their home or the most convenient parcel machine.

This questionnaire aims to explore how the desired literature is found and borrowed from libraries. We are very grateful for your answers, they will be of great help in designing, together with other libraries, a better, faster and more convenient service for finding and borrowing books across the entire Estonia.

The questionnaire is anonymous and your answers will be used for designing a better lending service that would benefit you and all other users. It would take you 5-7 minutes to fill in your answers.

Please send your feedback as soon as possible, by 15 April at the latest. If you have any questions, please contact us at

We are very grateful for all answers! Thank you!
National Library of Estonia
Net Group OÜ
1. What is the main option you use to get the book you need?
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