After viewing the Conflict Resolution Prezi please answer the following quiz to test your knowledge and document your participation in this workshop.
Name two of the eight common causes of conflict
Which of the following are characteristics of a collaborating conflict style?
being very assertive and not coordinating; "win-lose"
having a high degree of cooperation and being flexible; "win-lose"
using a moderate level of assertiveness and cooperation to meet halfway; "lose-lose"
partner or pair up with the other party to achieve both goals; "win-win"
What are some tips and tricks associated with Controversy with Civility?
use "I feel" statements
encourage interactions that facilitate a safe space
practice active listening
use close ended questions to calm a situation and open-ended questions to gain more information
1 and 2 only
1 and 3 only
all of the above
Which of the following is NOT one of the 7 C's of Communication?
In active listening, what is the difference between restating and reframing?
Reframing- take out negative words, keep focus on you; Restating- clarify understanding, reflect interests, feelings and positions
Reframing- take out negative words, reflect interests, feelings and positions; Restating- clarify understanding, keep focus on you
Reframing- clarify understanding, keep focus on you; Restating- take out negative words, reflect interests, feelings and positions
Reframing- clarify understanding, reflect interests, feelings and positions; Restating- take out negative words; keep the focus on you
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