Special Order Request

Thank you for choosing the UMass Store for your custom merchandise needs! This form is the first step in the ordering process. Please provide a brief overview of your project, including what you're looking for, your estimated quantity, budget, and important dates. A member of our Special Orders team will review your request and contact you within two business days of submission to discuss product recommendations, pricing, artwork, and production timelines.

When you work with the UMass Store, you can have confidence that your order will comply with all University licensing and trademark requirements. Our team will coordinate directly with the University's licensing partners on your behalf, including obtaining any required royalty waivers when applicable.

As the official non-profit campus store, every purchase made through the UMass Store helps support the University and funds programs and services that benefit the UMass community. To ensure the best selection and on-time delivery, we encourage submitting your request as early as possible.

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Full Name *
The primary contact for this request.
Email Address   *
We'll use this email for project updates and questions.
Department Name *
Specify the UMass department or organization placing the order.  
What are you looking to order?   *
Briefly describe what you're looking for (e.g., t-shirts, mugs, banners, giveaways, awards, etc.). If you know any colors, styles, or other preferences, feel free to include them.  
Estimated Quantity   *
An approximate quantity is fine if you're not sure yet. 
Estimated Budget   *
This helps us recommend products that fit your budget. An estimate is perfectly acceptable.  
How will these items be used?   *
This helps us determine licensing requirements, pricing, and the best ordering process for your project.  
Intended Payment Method   *
Select the payment method you expect to use. This helps us prepare the appropriate paperwork and ordering process.  
Payment #
If paying by SpeedType or University PO and you already know the payment number, please enter it here. If you do not have it yet, you may leave this field blank; however, a valid payment number will be required before your order can be processed.
Event Date  
When will your event or program take place? If there isn't one, leave this blank if the question is optional.  
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Need By Date *
When do you need the items in hand? Please allow enough time before your event for distribution.  
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Additional Comments or Questions (Optional)
Is there anything else you'd like us to know? Feel free to include details about your project, preferred products or brands, artwork status, vendor preferences, special requests, or any questions you have for our Special Orders team.  
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