Great Night Guarantee Claim Form
At Ethos Hotel we’ve thought of everything you need to have a great night’s sleep. From our super-comfy, 3,000 pocket-sprung beds, to a choice of firm or soft pillows, we’re always on the lookout for ways to make bedtime better. In fact, we're so confident you'll have a great night's sleep that, if you don't, we'll give you your money back*. This is our Great Night Guarantee.



Guest Information
*You may claim a refund of your room charge for each night that you do not have a great night's sleep at Ethos Hotel subject to the Terms & Conditions.

The name on the claim must match the name on the reservation for each room.

Only one claim may be submitted for each reservation.

If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim. If your room was booked through a tour operator, you must make your claim to the tour operator.

Claims must be made within 7 days of the end of the stay to which your claim relates.

Refunds will be made to the card you used when you paid for your room and are usually processed within 7 days.

Our Great Night Guarantee does not apply where you do not have a great night's sleep due to circumstances that are beyond our reasonable control as hoteliers such as extreme weather conditions, fire, flood, lightning, earthquake, explosion, terrorism, war, civil disorder, epidemics, embargoes, labour disputes, street noise, and power cuts.


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Title (optional)
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Given Name *
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Surname/Last Name *
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Email Address (to contact you) *
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Confirm Email Address *
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Telephone Number (to contact you) *
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Confirmation Number *
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Check-In Date *
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Check-Out Date *
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Reason for Claim: *
Additional Comments *
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I agree to Ethos' Great Night Guarantee Terms & Conditions *
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