Field Service Management Course: A Two-Day Programme, 14-15 January 2020
Quality customer service is a vital way in which to differentiate your company’s business, add value, protect your margins and your customer base.

This practical and stimulating course is designed specifically to help Field Service Managers identify those areas where they can enhance customer service, develop their teams and build customer loyalty.

The programme covers three main areas:

1. Establishing aims and objectives for the service function.

2. Leading the service team and maximising the potential of the people in the team.

3. Providing those in the service function with the skills and support needed to achieve continuous improvement and customer satisfaction.

The course will cover how to:
Lead and motivate a team of field support staff.
Develop field teams to understand and build their reputation as ambassadors for their organisation.
Prioritise tasks and set challenging objectives for their team.
Measure performance and activities against standards of excellence.
Manage business change successfully.
Develop the skills, knowledge and motivation of their team members through coaching, on-going appraisal and delegation.

Led by Marcus Bohn Associates, the course builds upon the shared experience of those attending. Practical exercises, relevant discussions and group work form a key part of the course.

Venue: CESA Office, Rotherwick House, 3 Thomas More Street, London, E1W 1YZ

Cost:
£950.00 plus VAT per delegate for CESA member companies
£1250.00 plus VAT per delegate for non-member companies

Contact Jocelyn at Jocelyn.carr@cesa.org.uk for more details.

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