Customer Parking Survey

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Help us shape the parking strategy for Elmbridge!

if you are a business owner/manager operator, there is a specific survey here: https://forms.gle/oJ9xXSGuyuR1g1AP6

1. Are you:

A resident

Someone who commuters TO the borough

Someone who commutes FROM the borough (e.g parks and takes a train)

Someone who shops in the borough's town and village centres

A service user (e.g. Doctors Surgery)

A tourist or visitor

Other:

1a. Do you use a season ticket to park in council car parks:

Yes

Clear selection

2. To help us understand the needs of different types of customers please let us know your approximate age:

Under 24

25 - 49

50 - 65

Over 65

Clear selection

3. How has COVID-19 changed your use of car parks across the borough

It has gone down signicantly

It has gone up significantly

Clear selection

4. How do you usually get to towns and villages in the borough

Walk or Cycle

Public Transport

Drive and park free in parking or your employers' parking

Drive and park in Council operated car parks

Drive and park in paid parking operated by another supplier e.g. Supermarket

Other:

Clear selection

5. What are your top five factors when choosing a car park?

Please note that this question has [7] options (columns).

To view all the options you must either scroll to the left or turn your phone through 90 degrees.

Allows longer stays

Easy access / fits my car

Easy payment options

Electric Vehicle Charging

Location

Pleasant, safety and security

Price

Most important

5th important

6. Which council operated car park do use most often?

7. How happy are you with the the look, feel, lighting and sense of security in that car park?

Please note that this question has [4] options (columns).

To view all the options you must either scroll to the left or turn your phone through 90 degrees.

Very unsatisfied

Unsatisfied

Satisfied

Very satisfied

Cleanliness

Lighting

Sense of security

Bay markings and surfacing

Ease of driving around

Size of parking bays

Clear selection

8. What is your preferred payment method when using a car park in the borough?

Contactless debit / credit card

Card using a PIN number

Automated via my car (e.g. through GPS system)

Cash

Phone app (e.g. the Ringo application)

Phone via text messaging or calling a number

Purchase a parking season ticket to park

I already have purchased a parking season ticket to park

Clear selection

9a. Do you have a 'plug-in' electric vehicle

I do own one

I do not own one, but plan to buy one in the next year

I do not own one and I am not planning on buying one

Clear selection

9b. Do you think you would use electric vehicle points in car parks

I do use charging points in car parks

I would use them (e.g if more were provided)

I would probably not use them

I am not planning on buying a plug in vehicle

Clear selection

10. What do you think of short stay (under 3hrs) tariff in the borough?

Too expensive

Very reasonable

Clear selection

11. What do you think of long stay (over 3hrs) tariff in the borough?

Too expensive

Very reasonable

Clear selection

Any other comments

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