Help us report: a quick survey for non-EU immigrants who fly with Ryanair

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Last month, we reported on how the airline has been asking Chinese residents of Ireland passing through the UK to present a transit visa when they didn't need one, stopping them from boarding their connecting flights.

Since then, we have received emails and phone calls from others who have experienced something similar.

We want to understand how widespread this problem is and whether passengers are compensated for the visa challenges they face.

We'd really appreciate it if you have a few minutes to spare to fill out a short survey and help us report.

We won’t use your name or story unless you have given us permission.

Are you a visa-required non-EU resident of Ireland?

Yes

Other:

Clear selection

Have you been asked by Ryanair staff to present a UK transit visa when you didn't need one?

Yes

Other:

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Were you stopped from boarding your flight as a result?

Yes

Initially yes, but I boarded my flight after protesting the decision

Other:

Clear selection

Have you filed a complaint with Ryanair's customer service department?

Yes

Clear selection

Has Ryanair compensated you in anyway?

It has refunded my journey's cost in full but refused to pay a compensation fee

It has refunded one leg of the journey's cost

It has refunded my journey's cost and paid a compensation fee

It has offered an apology only

It has not responded to my complaint

Other:

Clear selection

Would you be willing for us to contact you about your story, in order to confirm details? We still wouldn't use any details in any articles without your express permission.

If so, please fill out your name, email address, and contact number.

Submit

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