RCSD Distance Learning Technical Support
Redwood City School District (RCSD) understands that there may be a need for technical support for RCSD families using RCSD devices in RCSD's Distance Learning program.
In an effort to support families with their use of RCSD computers and other devices to access curriculum and other learning content, the RCSD Department of Technology and Innovation will provide a two-tier technical support option for families and staff.
All technical support for individuals using RCSD devices will be provided using the process as follows:
At a Distance: We will first work with you at a distance via video conference or phone call. We will contact you using the information that you provide below.
In-Person Exchange: If the question is not answered at a distance, we will then schedule a time for you to come in and exchange your RCSD device for another one while practicing social distancing.
By following this process, we will be able to support all users effectively and practice social distancing and other preventative measures as we mitigate the spread of the COVID-19 virus.
Please note: This process is for families and staff using RCSD devices. The district will not be able to troubleshoot or provide support for home internet connections or connections to personal printers or home devices.
We appreciate your support and cooperation with this process during this very difficult time for all of us.
What is your name?
Please use your first and last name.
What is your email address?
What is a phone number where we can contact you by text message or phone call?
Please enter your phone number in the following format xxx-xxx-xxxx - Please note that RCSD will contact you only between 8AM-5PM on weekdays.
What is your role within RCSD?
What time of day, is the best time to reach out to you?
8AM - 10AM
10AM - 12PM
1PM - 3PM
3PM - 5PM
Which RCSD school are you associated with?
Adelante Selby Spanish Immersion School
Garfield Community School
Henry Ford School
Hoover Community School
Kennedy Middle School
McKinley Institute of Technology
North Star Academy
Orion Alternative School / Mandarin Immersion Program
Roy Cloud School
Taft Community School
Give us a brief description of the trouble you are experiencing.
This could be an issue with the computer or a application/website that you cannot access.
Is your device still usable?
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This form was created inside of Redwood City School District.