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Customer Satisfaction Survey
Thanks for choosing the site for tax needs. In order to improve service, please fill out the survey below. All responses are anonymous.
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* Indicates required question
Please select the site you had your taxes completed.
*
Choose
DU at Kent County Community Action (KCCA) in Grand Rapids
DU at College of Business in the Entrepreneur Center
Saint Alphonsus in Grand Rapids
DU at The Source in Wyoming
DU at Love, Inc. in Allendale
Four Pointes Senior Center in Grand Haven
New Development at Trinity Reformed Church in Grand Rapids
Community Action House in Holland
Q1. The site location was convenient for me.
*
Strongly Agree
Agree
Disgree
Strongly Disagree
Q2. It was easy to schedule my appointment(s).
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Strongly Agree
Agree
Disgree
Strongly Disagree
Walk-in/Drop-off
Q3. My tax preparer acted in a professional manner.
*
Strongly Agree
Agree
Disgree
Strongly Disagree
Q4. Overall I was satisfied with the tax service provided.
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Strongly Agree
Agree
Disgree
Strongly Disagree
Q5. I would recommend the VITA site and it's service to others.
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Yes
No
Q6. How many years have you used the free tax preparation service through a VITA site.
*
First Time
2 - 3 years
4 - 5 years
5+ years
Optional: Please provide any comments about our service.
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