Welcome To Our Warranty & Returns Policy
FRAMES + LENSES
What Is Our Warranty Policy?
All our products are covered against manufacturing defects for a Limited Warranty period of 12 months from the date of purchase, except of defects clearly associated with wear & tear or accidental damage. Once we receive your request, we will contact you within 2 business days to confirm that your eyewear/lenses are covered under warranty. All warranty claims are subject to a case by case evaluation.
What is covered by warranty (examples):
- Bubbles or imperfections in lens coating
- Premature flaking or deterioration of frame coating
- Soldering defects of temple hinges and/or barrels
What is not covered by warranty (examples):
- Edged lenses
- Normal wear and tear (scratches or pit marks on lenses )
- Any damages caused by accident, abuse, neglect, improper use or storage of product
- Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc…)
- Damage caused by unauthorized modifications or repairs
What Is Our Return Policy?
We're happy to assist you. LTD Eyewear does not process any returns made without return authorization (RA). All returns must be initiated within 30 days from the date of purchase. Please submit the form below to receive RA (one RA per invoice). Kindly don't submit any additional products that are not listed on your invoice. A product must be returned in a new condition, with all original product inserts & accessories. We cannot accept merchandise that has been dispensed and lenses that have been edged. We inspect all returned items & will process your return based on the condition of the item. We do not reimburse the cost of shipping returns. Returns are subject to a case by case evaluation.
Business Name + Name (First, Last)
Customer Phone #
Reason For Return
A copy of your responses will be emailed to the address you provided.
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