VPforce Product Order Request

Submit your request to order VPforce products.
After we review your order, you’ll receive an invoice by email.
Payment is handled online via Stripe, which supports PayPal, credit cards, and other methods.

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Email *
⚠️ To avoid missing important emails
Please add vp@vpforce.eu to your Gmail, etc. contacts list to avoid emails ending up in Spam folders.
🇺🇸 Important for U.S. Customers

As of August 29, 2025, the United States ended the de minimis exemption. This means all imported orders—regardless of value—may now be subject to customs duties, taxes, and additional handling fees upon arrival.

Please note: these charges are set and collected by U.S. Customs, not by us, and are the customer’s responsibility.

First Name *
Last Name *
Discord handle
Your Discord username. We'll use it to send order updates and assign you a role on the VPforce Discord server.
Street Address/Apt/Suite *
City *
Postal Code *
State/Province
Country *
Enter your country name in English or use the country code (e.g., USA, GB, CN, NL).
Phone number *
Used for shipping. Please enter in international format:
+[country code] [number], for example +123 456 789000.
☝️ Please double-check that the address/email/telephone is correct
The data you entered will appear on the invoice and the shipping label
Payment method *
If paid by manual bank transfer please send a receipt to vp@vpforce.eu, thank you!
Order items *
  • Orders shipped outside the EU are zero-rated for VAT (0%).
  • EU customers with a valid VAT number benefit from VAT zero-rating as an intra-community supply.
  • Items marked with 🛠️ are for DIY/spare part purposes
  • Items marked with ✨are direct accessories for Rhino base
Required
Other Remarks/Requests
     ❗❗❗
  • Since Rhino #0971 Gear covers are included and mounted
  • If ordering for a company, provide the company details here
  • If custom Throw Limiter angles are required, provide them here
  • If multiple items selected above are required, specify them here
  • Small items are usually shipped via Tracked National Post, if you desire express shipping, please specify here
  • CNC grip mount will be preinstalled if ordered along with the Rhino Base

  • Important Disclaimer: Standard off-the-shelf motors, including similarly named models like the 57BLF03, are not compatible with the VPforce FFB system. These motors do not include the required internal drive circuitry. VPforce motors are custom-modified and come with integrated driver boards to ensure full compatibility. Do not attempt to cut costs by using third-party motors from Amazon or other sources - they will not work. ⚠️
Shared secret
This will show on the invoice so you know the invoice came from VPforce Controls (optional)

Shop Policy

1. Orders and Payments

All prices are listed in EUR unless stated otherwise. Orders are processed upon receipt, and an invoice will be issued as the next step.
Invoices are issued once the order is confirmed to be fulfillable - typically when the lead time is short (within one week), or when items are already in production or in stock.
We reserve the right to cancel any order if payment is not received after the invoice is issued, if the product becomes unavailable, or if fraudulent activity is suspected.
Unpaid invoices will automatically expire after the stated payment period, and the corresponding order will be cancelled.

2. Order Cancellation & Refunds
If you wish to cancel an order, please contact us as soon as possible.

  • Before shipment (before payment): Orders can be cancelled free of charge.

  • After payment (before shipment): Refunds for paid orders that have not yet shipped will be issued minus any non-refundable transaction fees charged by the payment provider.

  • After shipment: Orders that have already shipped cannot be cancelled. You may still return the item in accordance with the return policy below.

If a cancellation occurs due to an error or stock issue on our part, a full refund will be issued, including all fees.
Refunds are processed to the original payment method within 5–10 business days, depending on your payment provider.

3. Shipping and Delivery
Orders are shipped from Lithuania using the carrier with the best price / delivery time ratio. Delivery times vary by destination and carrier service.
We are not responsible for delays caused by customs, carrier issues, or incorrect shipping addresses provided by the customer.
Buyers are responsible for any import duties, taxes, or brokerage fees charged by their local customs office.

4. Returns and Exchanges
If you wish to return an item, please contact us within 14 days of receiving your order. Returned items must be unused, in original condition, and include all packaging and accessories.
Shipping costs for returns are the responsibility of the buyer, unless the return is due to an error or defect on our part.
Refunds are issued once the returned item is received and inspected.

5. Warranty and Support
All products are covered by a standard 12-month warranty against manufacturing defects, unless stated otherwise.
The warranty does not cover damage caused by misuse, modification, or improper installation.
For warranty service or technical support, please contact us with your order number and a detailed description of the issue.

6. Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.
Use of our products is at the customer’s own risk.

7. Lost or Damaged Shipments
All orders include tracking. Once a package has been handed over to the carrier, it becomes their responsibility for delivery.
If your package is lost or significantly delayed, please contact us so we can assist with a carrier investigation.

  • If the shipment is confirmed lost by the carrier or insurer, a replacement or refund will be issued.
  • If the package was delivered to the address provided but cannot be located, the claim must be resolved directly with the carrier. We are not responsible for losses resulting from incorrect or incomplete shipping information provided by the customer.

A copy of your responses will be emailed to the address you provided.
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