ZALA - Returns & Exchanges UK & EU
Please fill out this form to ensure the fastest processing of your return or exchange.

Please note: This form is only for customers located within the UK & Europe - if you are located outside of this region please contact us via for further assistance.
What is your order number? *
Your answer
What is your email address? *
Your answer
What is your First and Last name? *
Your answer
Is the Hygiene Seal Intact around the top of the bundle? *
Please note, we are unable to accept returns for items which do not have the hygiene seal in tact due to strict hygiene laws. No exceptions can be made to this policy.
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Are you wanting a 100% Store Credit, Exchange, or Refund? *
Exchanges to products of equal or lesser value are FREE of charge for domestic UK orders. Exchange postage must be paid for all EU orders. If you are returning for an upgrade our team will be in touch once your return has been processed.
What item are you returning *
Your answer
If returning for an exchange, what product are you exchanging to?
Your answer
Are you keeping any items in your order? *
If yes, please list what items you are keeping.
Your answer
Please ensure you include your return slip or order confirmation in your return so our team can identify your order. *
What is the tracking number of your return?
Your answer
Are you Shipping to the same address? *
If answered 'No' to previous, please specify your new shipping address.
Your answer
Additional Notes or Comments
Your answer
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