APC Roadshow Wednesday Workout 18.11.20

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Quiz - The Property Ombudsman

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1. What criteria do RICS require of an ADR / Ombudsman?

(tick as many as you think are appropriate)

1 point

the ADR mechanism must be well established

the ADR mechanism must be independent of the firm or valuer

the ADR mechanism provider must be based in the UK

the ADR mechanism must use a transparent, accountable and consistent decision-making process

the ADR mechanism will require a minimum of 5 complaints to be in place before engaging

2. How much should a professional company charge a complainant for processing their complaint in an open, transparent and efficient manner?

1 point

£50

£50+VAT

£100

2% of the clients / complainants fee

It should be free (in the UK)

£100 fixed administration fee

Clear selection

3. Which of the following are RICS approved ADR / Ombudsman bodies?

1 point

Ombudsman Services - Property

The Property Ombudsman

The Centre for Effective Dispute Resolution

The Property Redress Mechanism

The Property Redress Scheme

The Financial Ombudsman Service

The RICS Ombudsman

4. When was The Property Ombudsman approved by RICS?

1 point

1 Jan 2019

15 Jan 2019

1 Jan 2018

15 Jan 2018

1 Jan 2020

15 Jan 2020

Clear selection

5. When was The Property Ombudsman established?

1 point

1990

1995

2000

2005

2015

2019

Clear selection

6. What other topic support can we help you with?

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