Service Request Form
**PLEASE READ** By filling out this form, you will be entered into our service queue.
YOU WILL NOT RECEIVE A CALL UNTIL WE ARE READY TO SCHEDULE YOUR APPOINTMENT.
Our average lead time for service is 4-6 weeks due to the current COVID environment.
During the early months of the pandemic, although we remained open for service, many customers opted to hold off on having our technicians in their homes.
As customers have become a bit more comfortable having repairmen in their homes, our service department has experienced a flood of calls which has led to an extraordinary backlog. We ask that you be patient and we will address your issues as quickly as possible.
Was your Fireplace purchased at Brassworks OR Boston Fine Home Details?
Is your fireplace currently working?
YES it is working but i would like service
NO my fireplace is not working at all
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