The Lazaridis School of Business and Economics (Wilfrid Laurier University) is conducting a survey to gather information about customer service experiences with the Town of Caledon. This information will be shared with Town staff as part of a project aimed at improving the customer service experience at the Town. Survey Details~The survey will take a few minutes to complete
~Feedback will be helpful to identifying the current state of customer service at the Town of Caledon, and potential opportunities for improvement.
~Taking part in this study is completely voluntary, if you choose not to be in the study you can withdraw at any time.
~Your responses will be kept strictly confidential, and digital data will be stored in secure computer files.
~The results will not include your name or any other individual information by which you could be identified.
~The results will be available as public record in a future presentation to Council.
Contacting the Researchers~If you have questions please contact James Wilton at email@example.com.
Ethics Approval~The survey does not include any identifiers of the participants and has been approved by the Wilfrid Laurier University Research Ethics Board (REB5261). Please feel free to print a copy of this consent page to keep for your records.
Consent~By clicking "Next" below, you consent to participate in this survey.