Town of Caledon - Customer Service Experience
Survey Information and Consent Waiver

The Lazaridis School of Business and Economics (Wilfrid Laurier University) is conducting a survey to gather information about customer service experiences with the Town of Caledon. This information will be shared with Town staff as part of a project aimed at improving the customer service experience at the Town.

Survey Details
~The survey will take a few minutes to complete

~Feedback will be helpful to identifying the current state of customer service at the Town of Caledon, and potential opportunities for improvement.

~Taking part in this study is completely voluntary, if you choose not to be in the study you can withdraw at any time.

~Your responses will be kept strictly confidential, and digital data will be stored in secure computer files.

~The results will not include your name or any other individual information by which you could be identified.

~The results will be available as public record in a future presentation to Council.

Contacting the Researchers
~If you have questions please contact James Wilton at

Ethics Approval
~The survey does not include any identifiers of the participants and has been approved by the Wilfrid Laurier University Research Ethics Board (REB5261). Please feel free to print a copy of this consent page to keep for your records.

~By clicking "Next" below, you consent to participate in this survey.

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