I am happy to take back an item if you don’t love it! All exchanges MUST be SHIPPED (or dropped off to me) within 3 DAYS OF YOU RECEIVING THEM (based on the tracking information provided by USPS). I do not accept returns that you have held on to longer than this amount of time, because I strive to keep my inventory fresh and seasonal!
In order to return an item, it must be in BRAND NEW CONDITION. The tags must still be attached, and the item must be UNWORN, UNWASHED, and free from any ODORS (perfume, deodorant, cigarette smoke), STAINS (makeup, etc), or PET HAIR (my family members & many of my customers are allergic). If I receive the item and it is not in sellable condition, I will contact you. My business depends on your honesty and cooperation.
Please note that the customer is responsible for all shipping costs associated with the exchange. After the item has been inspected, you will receive credit for the amount of the item that you exchange. I CANNOT issue you a credit until I have your item in hand. Please do not claim items and expect to use a credit if I have not received your return.
You can also find this return policy printed on the card you receive with each order, in each invoice email and receipt email, and posted in my FB group and FB page.
HOW TO RETURN AN ITEM:
1) Doublecheck that the TAGS are still attached, and the item is UNWORN, and free from any ODORS or STAINS. The item must also be free from PET HAIR, as my family members are allergic to cats & dogs, as are many of my customers who may receive the item in the future. If I receive the item and it is not in sellable condition, I will contact you. I appreciate your honesty and cooperation.
2) Ship or drop off your item back to me within 3 DAYS of you receiving it. You can find my mailing address at the top of any email invoice/receipt from me. I strongly recommend you send your package with tracking information, just as I send your items with tracking information, as I cannot be responsible for lost exchanges.
3) After the item has been inspected, you will automatically receive a store credit for the amount of the item that you exchange. Please inform me when you would like to apply your shop credit (please do so at the time of the claim, not after the invoice is already sent). If you would prefer a refund, please inform me.
PLEASE CONFIRM ALL OF THE FOLLOWING ARE TRUE:
Please confirm ALL of the following are true in order to ensure your return will be accepted. I am a small business and depend on your honesty. Thank you!
I will ship or drop off my item within 3 DAYS from when I received it.
The TAGS are still attached to my item.
The item is UNWORN, UNWASHED, and is in BRAND NEW condition.
The item has NO ODORS, stains, or signs of wear.
The item is free from PET HAIR (my family & many of my customers are allergic to pets).
The item was NOT received as a FREE ITEM, purchased as a MYSTERY ITEM or purchased as a FINAL SALE item.
First & Last Name:
Please enter your name as it is displayed on your Facebook account AND your customer registration. If they are different from each other, please indicate.
List the STYLE, SIZE, and PRINT of each item you are returning.
Date of Purchase of each individual item (check your email receipt for the date):
Date you Received the Item:
This can be found using your tracking notification email (search your email with keyword "ZenSales").
Date you are shipping back the Item:
Remember, your return must be shipped back within 3 DAYS of you receiving the item. I will confirm your shipping date using the tracking number.
Reason for Return:
Please refer back to this form at
if you need to review the return policy or return process.
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