RETURN POLICY
I am happy to take back an item if you don’t love it! All exchanges MUST be postmarked (or dropped off to me) within 3 DAYS OF RECEIPT (based on the tracking information provided by USPS). This is because I need to keep my inventory fresh and seasonal!

The tags must still be attached, and the item must be UNWORN, and free from any ODORS (perfume, deodorant, cigarette smoke), STAINS (makeup, etc), or PET HAIR (my family members & many of my customers are allergic). If I receive the item and it is not in sellable condition, I will contact you. I appreciate your honesty and cooperation.

Please note that the customer is responsible for all shipping costs associated with the exchange. After the item has been inspected, you will receive credit for the amount of the item that you exchange.

HOW TO RETURN AN ITEM:

1) Doublecheck that the TAGS are still attached, and the item is UNWORN, and free from any ODORS or STAINS. The item must also be free from PET HAIR, as my family members are allergic to cats & dogs, as are many of my customers who may receive the item in the future. If I receive the item and it is not in sellable condition, I will contact you. I appreciate your honesty and cooperation.

2) Ship or drop off your item within 3 DAYS of receiving it. You can find my mailing address at the top of any email invoice/receipt from me. I strongly recommend you send your package with tracking information, just as I send your items with tracking information, as I cannot be responsible for lost exchanges.

3) After the item has been inspected, you will automatically receive shop credit for the amount of the item that you exchange. Please inform me when you would like to apply your shop credit (please do so at the time of the claim, not after the invoice is already sent). If you would prefer a refund, please contact me.

PLEASE CONFIRM THE FOLLOWING:
Please confirm ALL of the following are true in order to ensure your return will be accepted. I am a small business and depend on your honesty. Thank you!
RETURN INFORMATION
First & Last Name:
Please enter your name as it is displayed on your Facebook account AND your customer registration. If they are different from each other, please indicate.
Your answer
Email Address:
Your answer
Item Details:
List the style and size of each item you are returning.
Your answer
Date of Purchase:
MM
/
DD
/
YYYY
Date you Received the Item:
This can be found using your tracking notification email. Remember, it must be shipped back within 3 days of you receiving the item.
MM
/
DD
/
YYYY
Reason for Return:
Your answer
THANK YOU!
Please refer back to this form at http://www.shopjennking.com/return if you need to review the return policy or return process.
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