Has your travel company given you a refund?
Help your fellow holidaymakers know what to expect by sharing your experiences of getting a refund for an upcoming trip.
This data will be published on my website and will be left anonymous unless you opt in to share your details.
Please leave any questions you don't want to answer blank - it will still let you submit!
What have you booked? (If you have several individual bookings, please enter these separately)
Package Holiday (Flight + Accommodation or Flight + Car Hire)
What company did you book with? (Please note that whilst you may have booked a flight with an airline, you may have booked through a third party - please state this here)
On The Beach
Virgin Atlantic (flights)
Virgin Holidays (holidays)
When was your booking for? (If return flights, please enter the first flight date)
What country were you travelling to?
Has your booking been cancelled by the company you booked with?
I'm not sure
What options has your travel company given you about your upcoming booking? (Please select all that apply)
They have rescheduled my flights
They have offered a change of dates but I have to pay the fare difference
They have offered a change of dates and I don't have to pay a fare difference
They have offered a change of dates and I don't know about the fare difference
They have offered me a voucher
They have offered me a refund
They haven't offered anything yet
If you have been offered a voucher, do you know how many months it will be valid for?
If offered a voucher, has the company confirmed that it will have any protection if it goes under?
I don't know
Have you tried contacting the company to ask for a refund?
How did you contact them?
What happened when you did contact the company to cancel? (Please select all that apply)
I couldn't get through/I did not get a response
I was told I could change my dates
I was told I could have a voucher
I was told I could not have a refund
I was told I could have a refund
I was told to contact them again closer to my booking
Please give a summary about how this process went and include any helpful tips that may have overturned the company's original decision
If you were successful in applying for a refund, were you told how long it would take to come back to you?
up to 7 days
up to 30 days
up to 90 days
What date did you apply for a refund?
When did you receive your refund?
I haven't received my refund yet
Pssst - please feel free to message/email me on email@example.com when you do get your refund up and I'll update this for you.
Is there anything else you'd like to share?
I confirm that the information shared here is true to my experiences
Yes, I confirm that the information I've shared is true to my experiences
Social Media Handle
Would you like me to include your name and social media handle so people can say thanks? (Please note that this may mean that people will contact you to ask follow up questions and I may also decide to not publish this at all).
I give you permission to share name first name
I give you permission to share my full name
I give you permission to share my social media handle
I do not give you permission to share my name or my social media handle
PHEW! THAT WAS LONG, WASN'T IT?!
But thank you SO MUCH for your time - this will really help other people going through a similar situation. I will be publishing a summary of this data on my website (URL TBC) in the next few days if it's not up already.
If you would like to update or withdraw your data at any point, please email
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