Non-Warrantied returns will incur a testing fee to determine the root cause of the failure. This fee must be agreed on before the unit is returned to Quantifi Photonics. The shipping costs are the responsibility of the product owner. If no problem can be identified, the unit will be shipped back at the product owner’s cost.

After testing, the customer shall be notified of the repair cost. At such time the customer must issue a written confirmation to proceed with the repair(s), agree to cover the costs of the repair, return freight and customs/duties fees or authorize the product to be shipped back as is, at the customer’s expense. Failure to obtain written confirmation within thirty (30) days of notification will result in the product being returned as is, at the customer’s expense. Repair work is warranted for ninety (90) days from date of shipment.