Calling volunteers to help us design a better planning application system!

We are on a mission to improve the planning application system. Lambeth council is leading on a project to make it quicker and easier for people to submit planning applications. The project is funded by MHCLG (Ministry of Housing, Communities and Local Government), ‘Reducing Invalid Planning Applications' (RIPA) is an open, collaborative project.  One of its aim is to improve the current planning application submission process and bring the system into the 21st century.  Hopefully, this will save time and money for applicants and councils when submitting planning applications.

We completed our Alpha phase in March this year and we’ve now moved into Beta.  Some of you may have responded to our Alpha call out.  We were unable to meet everyone, but we hope this won’t deter you from offering up your time to test for the Beta stage.  We are working in partnership with five other Local Authorities: Buckinghamshire, Camden, Lewisham, Northumberland, and Southwark.  The current system is confusing, opaque and requests applicants to have to look at multiple resources to work out what is needed to submit a planning application.  The hope is that the tool will allow applicants to submit valid planning applications on their first attempt.  

The design aims to help them navigate the process so that they don’t need to reference multiple different websites etc. The end product we hope will reduce the number of invalid planning applications submitted to the council and also save time and money for both applicants and councils. The design will bring the planning application service into the digital era.  We need your feedback to help us improve the design.

Our initial focus was on Householder planning applications, but we will be widening that to include Minor type applications soon. We are at the stage of testing our Beta phase of the prototype with those who might use the new digital planning application service in the future e.g. planning agents, architects & residents.

We want to better understand how you would engage with the new online system being developed and capture your feedback. Our independent User Researcher will contact you and arrange a remote research session.  We will observe your responses to her questions and get your feedback about how you found the experience and what you think could be improved. We would greatly appreciate your input on this project.

If you would be interested in taking part, please fill in this form. It will only take a couple of minutes to complete.

All trial sessions will be conducted remotely online. To find out more about the project, visit https://www.ripa.digital.

For help or questions please contact Ho Lam our independent User Researcher on the project: h.lam@circlestrategicdesign.com.



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Privacy and Data Protection
This form of data will be shared with our local authority partners in the project. Free text responses will be screened and stripped of personal and sensitive information prior to sharing. Contact information such as email addresses will be kept in our internal research archive for up to 3 years, though you may request deletion at any time. Learn more about how we will protect and use your information and your rights by reading our privacy notice: https://www.lambeth.gov.uk/elections-and-council/privacy/planning-transport-and-development-service-privacy-notice
1. Your name *
2. Your email *
3. Your contact number *
4. Which is your preferred way of contact? *
5. Which of the following option best describes your position? ( tick all that apply) *
Required
6. Do you anticipate submitting a householder planning application in the near future ( next 12 months)? *
7. Have you submitted a planning application in the past? *
8. If you answered Yes to the above, please indicate what type of application you submitted. (tick all that apply)
9. If you have submitted a planning application before, in what capacity did you submit the application? (tick all that apply)
10. If you have submitted a planning application before, was the application submitted to any of these local authorities? ( tick all that apply)
11. How did/do you usually submit planning applications?
12. What is your preferred way to submit a planning application and why?
13. On a scale from 1-5, how comfortable are you in using the computer and the internet? *
Not at all comfortable
Very comfortable
14.  Will you be available for a remote interview? This will take approximately an hour via online video call. If you select 'yes', our researcher will be in contact to arrange a time slot with you. *
Required
15. Do you consider yourself as any of the below, and as such have trouble with or use assistive tools to access the Internet such as screen reader, magnifier etc.?
16. What recommendation will you give to improve the current planning application process for householder applications?
17. Are you a resident in any of the following boroughs? *
Required
18. How did you hear about us? *
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