QUESTIONNAIRE FOR CUSTOMER SATISFACTION SURVEY
Rating: 1 = Poor, 2 = Satisfactory, 3 = Good, 4= Very good, 5 = Excellent.
1.Does the product quality meet your requirements?
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2.How would you compare our products with other suppliers?
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3.Are you satisfied with our delivery performance?
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Are you satisfied with the response from our company personnel on
a) Development of new product/ amendments to existing ones ?
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b) Handling customer complaints, follow up and communication ?
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c )Meeting your urgent ( out of schedule ) requirements?
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d) For any improvements which may be beyond drawing specification/ requirement ?
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Our company response/ cooperation during
a) CIP meetings
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b) System / Product Audits
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c) Making technical personnel available as and when needed
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6.Effectiveness of communicating skills of our personnel.
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7.Our efforts in developing a long-term relationship with customer.
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