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LHS STAKEHOLDERS’ SURVEY
How are we doing? Please tell us what you think using the survey at this link. Your input will be used to help us update or strategic plan
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1. How are you involved with the Lackawanna Historical Society? Please check all that apply.
a. Member
b. Volunteer
c. Trustee
d. Researcher
e. Visitor/Tourist
f. Donor
g. Sponsor/Advertiser
h. Government Grantor
i. Foundation Grantor
j. Program Partner
k. Education Partner
l. Local Resident
2. What are your first thoughts when you hear the words Lackawanna Historical Society? Please check all that apply.
a. Local History Resource
b. Museum
c. Social
d. Educational
e. Boring
f. Fun (Interesting)
g. Traditional
h. Cutting Edge
i. Elitist
j. Welcoming
Other:
2. With which programs and activities of the LHS are you most familiar? Please check all that apply.
a. Catlin House Tours/Exhibits
b. Summer downtown walking tours
c. Scranton After Dark haunted walking tours
d. Historical lectures/programs/book signings
e. Catlin House research library
f. Facebook page posts
g. Quarterly newsletter
h. Rooted in the Hill Historic Hill House Tour
i. Dinner by Design
j. You Live Here; You Should Know This!
k. Dine Lackawanna
l. History Bytes
m. Holiday Open House
Other:
3. Have you and/or members of your family used the programs or services of LHS?
Yes
No
Clear selection
If yes, which ones? Please check all that apply.
a. Catlin House Tours/Exhibits
b. Summer downtown walking tours
c. Scranton After Dark haunted walking tours
d. Monthly historical lectures
e. Photograph collection
f. Catlin House research library
g. Quarterly newsletter
h. Historic Hill House Tour
i. Dinner by Design
j. You Live Here; You Should Know This!
k. Dine Lackawanna
l. History Bytes
m. Holiday Open House
Other:
4. How would you best describe your first experience with the Society?
Positive
Negative
Clear selection
Please comment
Your answer
How has it changed since then?
Your answer
If you have an OTHER option for Question 5 please provide here.
Your answer
5. What new programs would you like to see from the LHS? Please check all that apply.
a. Genealogy
b. Educational
c. Preservation
d. On-line (web-based)
Other:
6. Is there something you would like the LHS to provide that it currently does not?
yes
No
Clear selection
Please provide additional comments
Your answer
7. Are you familiar with the Society’s collection?
Yes
No
Clear selection
8. What can be improved relating to new acquisitions?
Your answer
9. What can be improved relating to exhibits?
Your answer
10. What can be improved relating to accession/deaccession policy?
Your answer
11. How often do you visit the Catlin House?
Choose
a. I visit to the Catlin House almost every day
b. I visit to the Catlin House once a week
c. I visit to the Catlin House once a month
d. I visit to the Catlin House once a year.
e. It’s been a very long time since I have been to the Catlin House.
f. I have never been to the Catlin House.
12. How would you rate the effectiveness of LHS in meeting the needs of the community?
Excellent
Good
Poor
Clear selection
13. In general, has the quality of service of LHS improved, lessened, or remained the same over the past five years?
Improved
Lessened
Remained the Same
Clear selection
14. How do you support the LHS financially? Please check all that apply.
a. Membership
b. Annual donations
c. Fund raising events
d. Memorial donations
e. Capital Campaigns
Other:
15. Why do you support the LHS financially?
a. I believe in the work of the LHS and want to help to accomplish its mission.
b. I enjoy the organization’s activities and spending time with my fellow members.
c. I am impressed by the Catlin House and want to see it preserved
d. I am friends with a member (trustee, volunteer, staff).
Other:
Clear selection
16. What do you think of the current facilities (Catlin House) of the LHS?
a. It is an excellent home for the LHS.
b. While it is a wonderful building, it is not appropriate for all of the Society’s activities.
c. It’s an old building with too many problems and should be sold or torn down.
Other:
Clear selection
17. What do you think LHS can do to better reach community members?
a. Email or website notices
b. Social media
c. TV/newspaper/billboards
d. Community partners
Other:
Clear selection
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