VWCC Blackboard and Instructional Technology Support Request
Please use this form to describe the nature of your help or training request. Your request will be answered by one of our Blackboard administrators.
Name
Your answer
Username
(ex: abc123)
Your answer
Email Address
Your answer
Course ID
If applicable. ex: ENG 101 section 11
Your answer
Course Name
If applicable. ex: Introduction to English
Your answer
Type of Blackboard Support
Select the type of support request. Provide additional details about your request in the "Description of Request" field at the bottom of this form.
Type of Instructional Technology Training or Help Request
Provide additional details about your request in the "Description of Request" field at the bottom of this form.
Description of Request
Please provide a detailed description of your help or training request.
Your answer
Request by date
Service Level Agreement (SLA) Blackboard Support is staffed from 8am to 5pm, Monday through Friday. Please allow 24 hours for a response. Requests received after hours or on a holiday will receive a response on the next business day. We will make every effort to ensure timely completion of your request. Please keep in mind that there are certain high volume times during the semester. To ensure timely completion of your request, please provide as much information as possible including usernames and course IDs where applicable.
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