Transportation Preferences & Ride-Sharing Insights

Our goal is to gather insights on current challenges, user preferences, and potential areas for improvement in the industry.

All responses are anonymous, and we sincerely appreciate your honest feedback. If a question does not apply to you, feel free to select "N/A" or skip it.

This short survey will take less than 5 minutes, and your input is highly valued—thank you for participating

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General Transportation Behavior
We want to understand your daily commuting habits, transportation preferences, and the factors that influence how you choose to get around. Your responses will help us identify common trends and challenges in transportation
How often do you use ride-hailing services?
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What is your most frequently used mode of transport?

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How important is cost predictability when using ride-hailing services? (0 = Not important, 5 = Extremely important)

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Have you ever canceled a ride due to high fares?
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What is the maximum price surge you’re willing to tolerate before seeking alternatives?

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Have you ever shared a ride with a stranger to save costs?

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Would you be interested in a ride-matching service where you can find people going your way and split costs?
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What frustrates you the most about current ride-hailing apps? (Select all that apply)
Rider-Specific Preferences
We're looking to understand what matters most to riders when using transportation services, including pricing, availability, convenience, and overall experience. Your input will help us assess key areas for improvement in ride-hailing
How often do you compare prices across multiple ride-hailing apps before booking?
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How interested are you in a ride-hailing app that allows you to negotiate your fare instead of fixed pricing?
Not At All Interested
Extremely Interested
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As a rider how often do unexpected price surges affect your decision to accept a ride?

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Would you be comfortable paying a small booking fee (e.g., $1) if it means lower ride fares?

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Would you prefer an app that allows you to schedule rides in advance at a fixed cost?

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What’s your biggest concern when using ride-hailing services?
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Would a "loyalty rewards" system (discounts, cashback, referral bonuses) make you prefer one ride-hailing app over another?
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How often do you leave a tip for drivers?
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Rate your interest in a system where you could bid for a ride fare (offering what you’re willing to pay) 
Not At All Interested
Extremely Interested
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Driver-Specific Questions
We're seeking to understand the experience of drivers on our platform, including factors such as earnings, working conditions, and satisfaction with the app. Current drivers or future drivers can respond. Your feedback will help us enhance support and improve the overall driver experience.
As a driver what is the most important factor when choosing a ride-hailing platform
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If you’re a driver or have considered driving for a ride-hailing service, what is your biggest challenge?
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Rate your interest in a platform where you can choose your own fares with the rider instead of fixed ride pricing?
Not At All Interested
Extremely Interested
Clear selection
If a platform allowed you to see ride requests heading your way in advance and plan better, how valuable would that be? (0-5 scale)
Not At All Valuable
Extremely Valubable
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As a driver how often do unexpected price surges affect your decision to accept a ride?

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Rate your interest in a platform that takes a fixed subscription fee (daily, month, yearly) instead of high commission per ride?
Not At All Interested
Extremely Interested
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Exploring a New Ride-Hailing Model
We're interested in your thoughts on potential improvements or changes to the ride-hailing model, such as new features, pricing structures, or service options. Your insights will guide us in designing a more effective and innovative model for both drivers and riders
How interested would you be in a ride-sharing platform that guarantees drivers no commission rides with 100% earnings?
Not At All Interested
Very Interested
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Rate your interest in a ride-matching platform where you can get passengers heading your way and cover or share gas costs?
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What’s a reasonable DAILY subscription fee for a ride-hailing platform that lets drivers keep 100% of their earnings?
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Open-Ended Feedback (Optional)

What is one thing you wish current ride-hailing services would improve? (Short answer)

Any additional feedback on ride-sharing, pricing, or driver earnings? (Short answer)

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