Submit a Helpdesk Ticket
BRIDGE-RI was upgrade in July 2023. To help with this transition we have provided an overview of these updates which will help with navigation, completing courses, and obtaining a certificate. 
Before submitting a ticket, please view the video. BRIDGE-RI Navigation & Certificates.

If you are trying to reset your password and can't find the autogenerated email in your inbox, please check your spam folder before proceeding with a ticket. 

In addition, this technical guide will answer almost all of your questions; such as, finding an enrollment key, locating certificates, and more. Still need help after reading the guide? Fill out the form below. 
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Before submitting a ticket: Check these very common Q&As
We also have a tech support page on BRIDGE-Ri
Thank you in advance for your patience and understanding.

We are a small team of 5 educators and do our best to prioritize Help Desk ticket requests. BRIDGE-RI will answer all Help Desk tickets within 2-3 school days (which does not include weekends and holidays). Please also anticipate longer than normal wait times on State Professional Development Days or other days scheduled for professional learning.

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Please describe the problem you encountered in detail. *
Please provide the course name and section in which the problem occurred. You may also provide a URL. *
Select the category for the problem. *
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On what type of device did you experience the problem? *
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A copy of your responses will be emailed to the address you provided.
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