BRIDGE-RI: Help Desk Form

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BEFORE SUBMITTING A TICKET, CONSIDER THESE HELPFUL GUIDELINES

Need Help Creating a BRIDGE-RI account?

Create a BRIDGE-RI Account --> Scroll Document; Video (3 min);

Have you changed school districts and need to update your email address within BRIDGE-RI?

Reset Email Addresses (provided you have log in credentials) --> Scroll Document; Video (2 mins)

Want to reset your password in BRIDGE-RI [As long as you know your current password.]

Reset Password --> Scroll Document; Video (44 secs);

If you are trying to reset your password and can't find the autogenerated email in your inbox, please check your spam folder before proceeding with a ticket.

Need to access your Certificate(s) of Completion for BRIDGE-RI Courses?

Download Certificates of Completion --> Scroll Document; Video (30 secs)

Are you waiting for an Enrollment Key to access a course? It may take a few minutes for the enrollment key to generate. Generally, the enrollment key appears at the end of the course in the "Wrap-Up" section.

Enrollment Key Needed --> Scroll Document; Video (6 secs);

Still need help? Complete the form below.

NOTE: During the school year, BRIDGE-RI will answer all Help Desk inquiries within 2-3 school days (this does not include weekends and holidays). Please also anticipate longer than normal wait times on State Professional Development Days or other days scheduled for professional learning.

-MTSS-RI Team

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Review the Helpful Guidelines on how to change your email address, reset your password, access certificates of completion and locate enrollment keys

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