Assess your CX Maturity (complimentary)
(5 - 7 minutes)  This complimentary CX maturity assessment will help you understand your organization's CX maturity, as well as will provide you at least 3 next steps to help you move your maturity forward.

As you complete each question, please consider how true the statement is for your organization.

If you have questions or comments, please contact

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Email *
Name *
Company *
Role *
1. We have a well-defined customer experience strategy *
2. We have a target customer experience by segment (either by customer or product) *
3. Our entire company understands the importance of CX to the success of the business *
4. Our entire company understands the defined Customer Experience strategy *
5. Our entire company understands the target customer experience *
6. We leverage data to deliver against the target experience and to enhance it as needed *
7. We have a single view of the customer, which all team members can access as it relates to their roles *
8. We have a set of customer experience related measures and outcomes in place *
9. We have an established and fully-leverage Voice of the Customer program and feedback loop *
10. We have identified the behaviors, competencies and training required to deliver the target customer experience *
11. Results show that we are delivering well against our target customer experience *
12. Our senior leaders spend dedicated time growing their knowledge and understanding of our customers *
13. We have a customer experience team in place that is both cross functional, and has an ACTIVE Executive sponsor *
14. Customer experience is a core part of our corporate strategy, and is included in our annual planning cycles *
Our company most urgently needs to focus on… *
My functional team most urgently needs to focus on… *
I was motivated to complete this assessment because... *
I agree to receive sales and marketing related communications from Amplified Customer Experience *
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