Knowledge Base Platforms - Feature Preference Survey
You've made a great decision! Prioritizing knowledge base platforms, based on the features that are important to YOU, will help you quickly find the best tool(s).

When you complete this survey, and sign up for our newsletter by providing your email address, we will automatically send you an email that contains a personalized PDF report comparing all knowledge base platforms that we included in our original research, here: https://doakio.com/blog/all-57-knowledge-base-platforms-compared/. Your custom report will be specifically tailored to you, based on the responses you provide below!

You can unsubscribe from our newsletter at any time, and all of your answers will remain 100% anonymous.
Sign in to Google to save your progress. Learn more
What is your email address? *
Are you looking for a knowledge base platform just for your own personal use, or for business use? *
What is your age? *
Which of the following categories best describes the industry you primarily work in (regardless of your actual position)? *
Which of the following best describes your role in industry? *
What knowledge base platform(s) have you used in the past year? *
How important are these knowledge base features to you? *
Very Unimportant
Somewhat Unimportant
Neutral
Somewhat Important
Very Important
Design Theme Library
Attention Check: Please Answer “Very Important”
Workflow Management
Social Media Integration
Drag and Drop Building Tool
Version / Revision Control
Voice Integration
Full HTML/CSS Customization
Incremental Search / Real-time Suggestions
Author / Editor Article Commentary
Saves History of Article Changes
Support Ticket System
Mobile Support
Attach Files to Articles
Application Programming Interface Enhancement
Internal Employee Knowledge Base
Track Article Visits
Attention Check: Please Answer “Somewhat Unimportant”
Built-in Backup & Restore / Rollback
Flexible Hierarchy
Multiple Business Roles (SMEs, Developers, Admins, Editors, etc.)
Help Content Optimized for SEO
Easy Article Linking
Built-in Revision Workflow
Artificial Intelligence / Machine Learning
Rich Text Editor
Search Function
Article Suggestions on Contact Forms
Viewer / User Controls
Article Public Comments / Discussion
Language Machine-Translation
Analytics for Providing Insights
Single Sign-On Support
Self-Hosting Available
Built-in Glossary
Searchable PDF Attachments
Article Tags
Search Synonyms
Attention Check: Please Answer “Very Unimportant”
Domain Path White-Label Option
Allows Article Voting / Rating
3rd Party Custom Widgets
Real Time Article Collaboration / Synchronous Editing
Multiple Format Import / Export
XML Format Support
Article Drafting After Publication
Attention Check: Please Answer “Somewhat Important”
Multiple Brands in One Account
Attention Check: Please Answer “Neutral”
Live Chat Feature
Multi-Language Support
Project Management Features
Remote Configuration and Support
Track Searches
Optical Character Reader / Convert Images of Text
Public Facing / Accessible Self Help
How important are these knowledge base company qualities to you? *
Very Unimportant
Somewhat Unimportant
Neutral
Somewhat Important
Very Important
Company Publishes Blog Articles or Thought Leadership
Age of Platform
Current Platform Popularity
Has a Tutorial/Introduction Video for Software
Offers Free Trial
Platform Popularity Growth Trajectory
Are there any other knowledge base PLATFORMS we did not include in our research that you think we should include? *
Are there any other knowledge base FEATURES or company QUALITIES that we did not list above that you think we should include? *
What software CATEGORIES would you like us to research next, that would be most beneficial to you personally? *
What is your MTurk ID? *
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of Doakio.

Does this form look suspicious? Report

Google Forms