Knowledge Base Platforms - Feature Preference Survey
You've made a great decision! Prioritizing knowledge base platforms, based on the features that are important to YOU, will help you quickly find the best tool(s).

When you complete this survey, and sign up for our newsletter by providing your email address, we will automatically send you an email that contains a personalized PDF report comparing all knowledge base platforms that we included in our original research, here: https://doakio.com/blog/all-57-knowledge-base-platforms-compared/. Your custom report will be specifically tailored to you, based on the responses you provide below!

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What is your email address? *
Are you looking for a knowledge base platform just for your own personal use, or for business use? *
What is your age? *
Which of the following categories best describes the industry you primarily work in (regardless of your actual position)? *
Which of the following best describes your role in industry? *
What knowledge base platform(s) have you used in the past year? *
How important are these knowledge base features to you? *
Very Unimportant
Somewhat Unimportant
Neutral
Somewhat Important
Very Important
Article Public Comments / Discussion
Saves History of Article Changes
Mobile Support
Article Drafting After Publication
Viewer / User Controls
Domain Path White-Label Option
Application Programming Interface Enhancement
Rich Text Editor
Version / Revision Control
Project Management Features
Support Ticket System
Multiple Format Import / Export
Searchable PDF Attachments
Artificial Intelligence / Machine Learning
Built-in Backup & Restore / Rollback
Internal Employee Knowledge Base
Voice Integration
Easy Article Linking
Article Tags
Built-in Glossary
Drag and Drop Building Tool
Language Machine-Translation
Multiple Business Roles (SMEs, Developers, Admins, Editors, etc.)
Remote Configuration and Support
Attention Check: Please Answer “Very Important”
Author / Editor Article Commentary
Real Time Article Collaboration / Synchronous Editing
Multiple Brands in One Account
Social Media Integration
Self-Hosting Available
Public Facing / Accessible Self Help
Flexible Hierarchy
Track Article Visits
Article Suggestions on Contact Forms
Built-in Revision Workflow
Attention Check: Please Answer “Neutral”
Single Sign-On Support
Search Synonyms
Workflow Management
Multi-Language Support
3rd Party Custom Widgets
Design Theme Library
XML Format Support
Incremental Search / Real-time Suggestions
Attention Check: Please Answer “Somewhat Important”
Analytics for Providing Insights
Allows Article Voting / Rating
Track Searches
Attach Files to Articles
Attention Check: Please Answer “Somewhat Unimportant”
Search Function
Help Content Optimized for SEO
Live Chat Feature
Attention Check: Please Answer “Very Unimportant”
Optical Character Reader / Convert Images of Text
Full HTML/CSS Customization
How important are these knowledge base company qualities to you? *
Very Unimportant
Somewhat Unimportant
Neutral
Somewhat Important
Very Important
Current Platform Popularity
Platform Popularity Growth Trajectory
Age of Platform
Company Publishes Blog Articles or Thought Leadership
Has a Tutorial/Introduction Video for Software
Offers Free Trial
Are there any other knowledge base PLATFORMS we did not include in our research that you think we should include? *
Are there any other knowledge base FEATURES or company QUALITIES that we did not list above that you think we should include? *
What software CATEGORIES would you like us to research next, that would be most beneficial to you personally? *
What is your MTurk ID? *
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