Refund & Credit Request Form
Refunds and Credit requests will be processed within 5 business days
Once a donation is made for participation in an Exam Aid session, refunds will be provided only in the extenuating circumstances described below.
● Unsatisfied Customer: If a student is unsatisfied with an Exam Aid session, they can submit a donation refund request directly to Head Office using the form below
● Cancelled Session: If a Chapter needs to cancel a scheduled Exam Aid session due to extenuating circumstances, all attendees will receive back their refund
In all other cases, a credit may be provided towards a future Exam Aid session.
SOS is a registered charity, led by student volunteers, with all proceeds from Exam Aids going to support SOS' charitable mandate supporting the global right to education.
What University Do You Attend?
Your Order Number
Please refer to your original confirmation email to find your order # (a four digit code)
Are you seeking a refund or credit?
Refund (all funds to be returned)
Credit (discount towards a future SOS session)
For What Course Are You Seeking a Refund/ Credit? (please provide Course Name and Course code)
What is Your Reason for Seeking a Refund/ Credit?
The session was cancelled or rescheduled
My personal schedule changed and I was no longer able to attend
I no longer wanted to attend the session
I had technical difficulties with the online system accessing course materials
I was unsatisfied with the overall quality of the session (please provide details in comments section below)
Other (please provide details in comments section below)
Additional information about your refund/ credit request
Please provide the specific details of why you are seeking a refund
What was your method of payment
Credit Card (online payment)
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