Comment Stream and Events Log
With the current comment stream, it is difficult to see an overview of what has happened to the ticket and what a customer has seen. We'd love to get your thoughts in order to make some improvements here. Think about the current Comment Stream (comments) and Events Log ("see all events" page) inside tickets, and answer the following questions:
1. What do you expect to see:
..in the Ticket Comment Stream?
Your answer
..the Ticket Events Log?
Your answer
2. What are you missing in the Ticket Comment Stream?
Choose Any that Apply:
.. explain what you'd like to see.
Your answer
3. What are your thoughts on less is more within the Comment Stream?
..It is important for the Comment Stream to show an overview of important ticket events.
Disagree
Agree
..It is important for the Comment Stream to be strictly conversation with the customer or internal agents.
Disagree
Agree
4. Which Ticket Properties are most important to your team?
Choose Any that Apply:
A bit about yourself..
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First Name
Your answer
Last Name
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Your contact email:
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Your Phone Number:
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Zendesk Subdomain
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